• Report: #690719

Complaint Review: Integrated Card Services

  • Submitted: Fri, February 04, 2011
  • Updated: Fri, November 09, 2012

  • Reported By: Hansel — New York New York United States of America
Integrated Card Services
28310 Roadside Drive Suite 250 Agoura Hills, California United States of America

Integrated Card Services ICS Merchant Credit Card Processing Services RIP OFF,SCAM Agoura Hills, California

*Consumer Comment: ICS = scum. how can I get my money back?

*Consumer Comment: Take Action, Contact the Attorney General Office

*Consumer Comment: To all people that filed complaints

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I bumped with this company ICS,while searching online,what will be the best company to help me set up a merchant account. That was sunday afternoon,when I fill out an application online with ICS (like an inquiry). One week later a got a phone call to an agent name Leonard Williamson, he explained to me that their company has the lowest percentage rate and service fee can offer. Which was $9.95 service fee a month plus , the 1.95% percentage rate that they'll going to take out from my gross sale.

Which is really a nice offer. I keep repeating on him if there's any other hidden charges aside of the fees that he is telling me. HE SAID NO MORE HIDDEN FEES! I explained to him that I'm going to used this machine outside US. And he told me that's ok as long as you have a US base phone , which I got one. I accpet their offer.Since It was clear enough that no annual fees,no cancellation fees too, if I decided to cancel my account. 2 weeks after, I received the welcome packet includes: Welcome letter,yellow paper from PCI,decals,software,Quick reference guide and imprinter plate.

Month of September my staff tried to used the machine many times but it was not working,so I decided to call my agent if I can cancel my account since it was not working,he said I'm gonna get charge for cancellation,I let him remembered that he told me no cancellation fees,and he denied it. We came up to another solution that I will comply my PCi certification and be with them until January 14,2011 and they'll charge me only $25.00 flat from October,November,December and january 14,2011. And then I can cancel it after january 14,2011. I was shocked when I openned my online banking that I got chagres of 49.95 for month of October,103.95 for the month December 3 which is for month of november 2010.

As soon as I've noticed the charges I called my bank and let them block the MTOT DISC (ICS) charges which is more than what I expected. January 19,2011 I sent the credit card machine with cancellation letter, but never heard from them. Yesterday Feb. 04,2011 I received a letter from Ipayment stating that I owe them $119.95 including 25.00 monthly fees and now they brought it to collection department of ipayment. I called the customer service and explained to her the situation, she told me the only person who can waived the fees will be my former agent leonard Williamson,I called my agent and asked a favor if he can waived the fees since it was not as what I agreed with him,but unfortunately,this person is a BIG LIAR AND STARTING WASHING HIS HANDS, TELLING ME THAT HE CAN'T DO ANYTHING ABOUT IT SINCE HE is NO LONGER MY AGENT SINCE I CANCELLED MY ACCOUNT.

I TOLD HIM I NEVER SIGN A CONTRACT WITH YOU GUYS and it even stated in pci yellow paper that merchants must uphold their PCI compliant status at all times to avoid non compliance fees and other potential related charges. Which he knows I complied the certification. They keep telling me that I sign a contract with them since I didn't remember that I did nor I got copy or read it. I asked them to send me copy with my signature but they never did. I want to file a legal complaint with this company. For those who where victim with this company please..please lets unite together to file a complaint,this is not good that they keep taking out our earned hard money in a blink.


This report was posted on Ripoff Report on 02/04/2011 09:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/Integrated-Card-Services/Agoura-Hills-California-91301/Integrated-Card-Services-ICS-Merchant-Credit-Card-Processing-Services-RIP-OFFSCAM-Agoura-690719. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

ICS = scum. how can I get my money back?

AUTHOR: Shari R - (United States of America)

I want to know how to get in on the class action lawsuit, or if someone wants to take my case!  ICS is scum and they owe me at least $300 - which is VERY much needed!  They need to be stopped!!!

They have lied to me and will not talk with me - even though I started the account.  They lied about the costs.  They just stole whatever money they wanted whenever they wanted! 

PLEASE help me!!
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#2 Consumer Comment

Take Action, Contact the Attorney General Office

AUTHOR: YOU NEED TO GO TO THE ATTORNEY GENERAL OFFICE, THE DISTRICT ATTORNEY AND THE LOC - (USA)

You have to take action on these people.  That is why they are still doing what they are doing, because everyone is talking but no actions. 



CONTACT YOUR ATTORNEY GENERAL OFFICE , DISTRICT ATTORNEY OFFICE, THE FBI AND THE NEWS STATIONS IN CALIFORNIA,  YOU HAVE TO EXPOSED THESE  PEOPLE AND DO NOT BE AFRAID. YOU WILL GET RESULTS.  



They give you no Contract and the application they do not sign.  They really need to read they own and understand their  contract  and see that what they are doing is not legal.  Wells Fargo really need to be research too.  Something  is going on with them and/ or   their inside connections. 



I AM IN THE PROCESS OF FILING A CLASS ACTIONS SUIT AGAINST INTEGRATED CARD SERVICE, THIER PARTNERS AND AFFILLIATES, IN SEPTEMBER 2012. 



KEEP READING I WILL KEEP YOU INFORM. 











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#3 Consumer Comment

To all people that filed complaints

AUTHOR: 94965 - (United States of America)

Rest assured that your comments are not a waste of time. I was considering this company for my online business. I talked to Leonard Williamson who made the same empty promises to me as to you. There is no way he will get my business now that I read your report. Thank you for taking the time to warn us, and prevent us from falling straight into this wolf's mouth.

Your vengeance = He is losing business because of your report. You are causing him damage. He is paying for what he done to you.

Thank you to rip off report team for giving us the opportunity to find out who we would be dealing with and to the victims to share their terrible experiences. 
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