• Report: #169805

Complaint Review: IntegreTel

  • Submitted: Fri, December 30, 2005
  • Updated: Sat, December 31, 2005

  • Reported By:Owensboro Kentucky
IntegreTel
www.integretel.com Internet U.S.A.

IntegreTel ripoff Internet

*Consumer Suggestion: American Premium Warehouse is nothing more than a HUGE SCAM working in concert with IntegreTel. Over 400 Rip-Off Reports filed

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They put a charge on our Bell South phone bill for American Premiun Warehouse for a Voice Mail Service we don't even have. We have our voice mail through Bell South DUH!!

Merry
Owensboro, Kentucky
U.S.A.

This report was posted on Ripoff Report on 12/30/2005 07:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/IntegreTel/internet/IntegreTel-ripoff-Internet-169805. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

American Premium Warehouse is nothing more than a HUGE SCAM working in concert with IntegreTel. Over 400 Rip-Off Reports filed

AUTHOR: Rj - (U.S.A.)

All indications are that American Premium Warehouse is nothing more than a HUGE SCAM working in concert with IntegreTel. Don't pay a nickel. Simply contact your phone company and dispute the charge.

[Note that IntegreTel has already been sued by the federal government once and is likely under investigation again, judging from the 400 or so reports on the Rip-Off Report.]

Deduct the total fraudulent crammed charge (usually $15.40) from your bill total and send the corrected amount to your phone carrier on time.

Note on the portion that you send in that you reported the fraud, the date that it was reported and that the charge is being disputed. Cross out the inflated amount and write in the corrected figure.

This happened to me twice and, regardless of the incorrect advice that I read on the internet, I was informed by my carrier (SBC), in writing, that it does not and will not block any third party billing. Period! However, they do have to send disputed charges back. In this case, to IntegreTel.

I filed reports with the FCC and I strongly suggest that all who have been scammed do the same. Be sure to mention BOTH IntegreTel and American Premium Warehouse.

I finally managed to find information on American Premium Warehouse. They have a site called Roadside Pal. It supposedly offers, get this, Roadside Assistance Plus Voice Mail. The address is: http://myroadsidepal.com/signup/terms_Voice.html

According to that site (not necessarily in this order): (Revision Date: March 21, 2005)

Customers utilizing our service are provided Toll Free access numbers, account numbers and passwords to access their account information via telephone and/or on-line.

[Were you provided with toll free access numbers? Of course not, because you didn't subscribe for any APW service!]

When you subscribe for service, we will ask you to voluntarily provide certain personally identifiable information, such as; your name, address, telephone number, e-mail addresses, billing and credit card information. We need this information in order to fulfill your order and notify you of your account status.

[Did anyone from APW ask you to provide you name, address, telephone number, e-mail address, billing and credit card information? Of course not, because you didn't subscribe for any APW service!]

American Premium Warehouse Voicemail is billed at $14.95 per month. There is no long-term contract and the service can be cancelled at anytime. You must be at least 18-years old and are authorized to make charges and incur charges on your telephone service. The $14.95 monthly service fee will be automatically billed by American Premium Warehouse to your monthly telephone bill each month thereafter on the anniversary date until you cancel your service. The charge will appear on the IntegreTel page of your telephone bill.

You can cancel the service by calling American Premium Warehouse Voice at (800) 773-0059

By Mail:
Roadside Pal Customer Service
PO Box 15624
Clearwater, FL 33766-5624
Office Hours:
9:00 AM - 5:00 PM (Eastern Standard Time) Monday Friday


It also says:

"IF FOR ANY REASON YOUR MONTHLY SERVICE FEE IS RETURNED UNPAID, YOUR VOICE MAIL SERVICE SHALL BE SUSPENDED UNTIL PAYMENT IS RECEIVED OR FOR THIRTY DAYS. AT THE END OF THE THIRTY-DAY PERIOD, IF THE FEE REMAINS UNPAID, YOUR SERVICE SHALL BE CANCELLED."

[In other words, the above means that they are going to try their best to trick you into paying for a service that you didn't ask for and that you are not receiving. If you don't fall for it, they are going to cancel the service that you are not receiving. That's pretty funny!]


The scam is to cram fraudulent charges on as many bills as possible. A good percentage of the phone customers won't notice and pay the entire bill. Of those who do notice and call IntegreTel, the so-called customer service person will usually first insist that you owe the money. Then, if you are not willing to give in, you may be offered a 50% discount. That gives them half a loaf for free.

If they are not successful with that trick, they may either take the entire amount off, as a one time courtesy [funny], or tell you that they are only a billing agent and you must call American Premium Warehouse. I believe calling APM will result in the same song and dance. Don't fall for it!

When making any contact with either IntegreTel or American Premium Warehouse, you should mention that you have already filed a report with the FCC.

Federal Communications Commission at 1-888-225-5322 (CALL FCC) or http://www.fcc.gov/cgb/consumerfacts/cramming.html

As long as you clearly dispute the fraudulent charges with your carrier and pay the legitimate charges on time, your carrier can NOT disconnect your phone service.
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