• Report: #42931

Complaint Review: Integretel

  • Submitted: Mon, January 27, 2003
  • Updated: Wed, March 19, 2003

  • Reported By:New Palestine Indiana
Integretel
Www.integretel.com Internet U.S.A.

Integretel rip-off Internet

*Consumer Suggestion: Integretel / FTC Settlement

*Consumer Suggestion: Juan is right

*Consumer Suggestion: Integretel removed charges

*Consumer Suggestion: How to fix the problem...and recognize your part

*Consumer Suggestion: How to fix the problem...and recognize your part

*Consumer Suggestion: How to fix the problem...and recognize your part

*Consumer Suggestion: How to fix the problem...and recognize your part

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Integretel showed up on my SBC bill for December. A 60.00 charge. I called and found it was for a 900 number dialed from our computer for an adult website. I have a long distance block on my phone line. After much research (and after blaming the teenagers at home) I found that the kids were trying to get X-box codes when they were bombarded with pop-ups of an adult nature.

The constant clicking them off resulted in an agreement with an adult site for a 60 day subscription. The site uses a 10-10 dial around.

This is exploitation. I have e-mailed them and have filed a complaint with the FCC. I have tried to get to this site from another computer just to see how it all works. It seems to be closed down.

This site also adds a dialer to the computer. We had removed it all before we knew what was going on. Integretel will not get a dime from me. My next step is to write local authorities, my congressman and anyone else who will listen.

Terri
New Palestine, Indiana
U.S.A.

This report was posted on Ripoff Report on 01/27/2003 11:05 AM and is a permanent record located here: http://www.ripoffreport.com/r/Integretel/internet/Integretel-rip-off-Internet-42931. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

Integretel / FTC Settlement

AUTHOR: Sandy - (U.S.A.)

Actually, you can accidently download software. In fact, the FTC and Integretel recently settled a case in the SOuthern District of New York that explains how this is done. Please go to the FTC web site to see a copy of this agreement.

Essentially, Integretel's claim that it was only the biller was not truly legitimate. What they did was illegal and now they are required to correct the situation.

In most cases, it was not the consumer's "fault". Integretel has admitted this. The settlement took place last November, so please know what you are talking about before you criticize others.
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#2 Consumer Suggestion

Juan is right

AUTHOR: Peter - (U.S.A.)

Terri,

Juan is right. You don't just click on a popup by mistake and download a dialer, and then run it and accept the agreement.

Your kids were looking at porn and you're simply playing the blame game and pointing the finger at someone else.

Integretel gives refunds easily, so you should stop the nonesense about calling your congressman and so forth.
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#3 Consumer Suggestion

Integretel removed charges

AUTHOR: Terri - (U.S.A.)

I am very familiar with third pary billing. With the "site" closed down there was no one else to "go after." I just received notification that I will be credited for this charge.

The children were merely looking for x-box codes when this started. Unfortunately with many wild card searches, you can't be sure what you get. Taking liberties to install dialers, software and icons on my computer was wrong. Using a 10-10 dial around was wrong. The constant clicking trying to close the pop-ups resulted in the agreement. This was a a scam. Others have been affected by it as well. The FCC and the FTC are both interested in this.
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#4 Consumer Suggestion

How to fix the problem...and recognize your part

AUTHOR: Juan - (U.S.A.)

First - understand you are going after the wrong company. You should find the company with the pop up ads and hammer them as hard as possible. Integretel is much like your phone company or creditr card cmpany...simply a billing agent. You will find your regulatory and consumer complaints greeted more positively when you are educated enough about the problem to at leats recognize the source of the problem. Unfortunately, these adult sites tend to be off-shore making it hard to legislate and pursue them.

Of equal importance is understanding and fixing the areas you cna control in the future (i.e. your kids). As you admit in your statement, your kids DID, in fact, click on the neccessary links and pop ups to download the software and seek the site out. While I ahve seen these irritating pop ups on my computer too...I never 'accidently' click them. I would invetsigate the truth behind your curious children's 'accidental' clicking and...make them pay out of their money for part of the fees. Otherwise...you are simply permeating a 'blame someone else' mentality, which is not healthy fro your kids. truth is...they DID click those pop ups (either through curiosity or ineptitude) and they/you ARE resposnable for the fees.

I imagine Integretel or the adult company will happily credit you...but make sure you at least understand your role in the issue and not just point fingers at the company's involved.
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#5 Consumer Suggestion

How to fix the problem...and recognize your part

AUTHOR: Juan - (U.S.A.)

First - understand you are going after the wrong company. You should find the company with the pop up ads and hammer them as hard as possible. Integretel is much like your phone company or creditr card cmpany...simply a billing agent. You will find your regulatory and consumer complaints greeted more positively when you are educated enough about the problem to at leats recognize the source of the problem. Unfortunately, these adult sites tend to be off-shore making it hard to legislate and pursue them.

Of equal importance is understanding and fixing the areas you cna control in the future (i.e. your kids). As you admit in your statement, your kids DID, in fact, click on the neccessary links and pop ups to download the software and seek the site out. While I ahve seen these irritating pop ups on my computer too...I never 'accidently' click them. I would invetsigate the truth behind your curious children's 'accidental' clicking and...make them pay out of their money for part of the fees. Otherwise...you are simply permeating a 'blame someone else' mentality, which is not healthy fro your kids. truth is...they DID click those pop ups (either through curiosity or ineptitude) and they/you ARE resposnable for the fees.

I imagine Integretel or the adult company will happily credit you...but make sure you at least understand your role in the issue and not just point fingers at the company's involved.
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#6 Consumer Suggestion

How to fix the problem...and recognize your part

AUTHOR: Juan - (U.S.A.)

First - understand you are going after the wrong company. You should find the company with the pop up ads and hammer them as hard as possible. Integretel is much like your phone company or creditr card cmpany...simply a billing agent. You will find your regulatory and consumer complaints greeted more positively when you are educated enough about the problem to at leats recognize the source of the problem. Unfortunately, these adult sites tend to be off-shore making it hard to legislate and pursue them.

Of equal importance is understanding and fixing the areas you cna control in the future (i.e. your kids). As you admit in your statement, your kids DID, in fact, click on the neccessary links and pop ups to download the software and seek the site out. While I ahve seen these irritating pop ups on my computer too...I never 'accidently' click them. I would invetsigate the truth behind your curious children's 'accidental' clicking and...make them pay out of their money for part of the fees. Otherwise...you are simply permeating a 'blame someone else' mentality, which is not healthy fro your kids. truth is...they DID click those pop ups (either through curiosity or ineptitude) and they/you ARE resposnable for the fees.

I imagine Integretel or the adult company will happily credit you...but make sure you at least understand your role in the issue and not just point fingers at the company's involved.
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#7 Consumer Suggestion

How to fix the problem...and recognize your part

AUTHOR: Juan - (U.S.A.)

First - understand you are going after the wrong company. You should find the company with the pop up ads and hammer them as hard as possible. Integretel is much like your phone company or creditr card cmpany...simply a billing agent. You will find your regulatory and consumer complaints greeted more positively when you are educated enough about the problem to at leats recognize the source of the problem. Unfortunately, these adult sites tend to be off-shore making it hard to legislate and pursue them.

Of equal importance is understanding and fixing the areas you cna control in the future (i.e. your kids). As you admit in your statement, your kids DID, in fact, click on the neccessary links and pop ups to download the software and seek the site out. While I ahve seen these irritating pop ups on my computer too...I never 'accidently' click them. I would invetsigate the truth behind your curious children's 'accidental' clicking and...make them pay out of their money for part of the fees. Otherwise...you are simply permeating a 'blame someone else' mentality, which is not healthy fro your kids. truth is...they DID click those pop ups (either through curiosity or ineptitude) and they/you ARE resposnable for the fees.

I imagine Integretel or the adult company will happily credit you...but make sure you at least understand your role in the issue and not just point fingers at the company's involved.
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