- Report: #579224
Report - Rebuttal - Arbitrate
Complaint Review: Integrity Financial Resources
Integrity Financial Resources990 Atherton Dr Ste 200 Salt Lake City, Utah United States of America
Integrity Financial Resources Integrity Life Skills, Integrity Consulting Company, Dan Hollister, Kevin Halper NOT A BLESSING TO US. Getting involved with this company added more debt to our already heavy load instead of helping us find relief. Salt Lake City, Utah
*Author of original report: Mr. Hollister stated that what we had needed was a marketing coach and not a middle class family coach
*REBUTTAL Owner of company: Financial coaching mistaken for alpaca management?
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We kept asking about the price of the program, as the people from Integrity would contact us by phone, but the answer was always sidestepped.
The different people from Integrity that called us suggested that this was a 'special elite coaching program' and that not everyone could participate in it. We would have to be interviewed and then evaluated to see if we qualified to become a part of this special coaching program.
When we were conjured into signing into the Coaching Program and maxing out our credit cards to pay for it, we did it, we feel, based on false hope and persuasion. We were being told - "look at this as an investment". We were sold on the idea it was the right and smart thing to do and they could help us. False hope- that we would be offered some solutions and help - a plan for debt reduction and wealth building.
After 9 sessions, we were no further along in eliminating our debts than when we started the program. We were following the instructions that the Financial Coach assigned to us was asking us to do. Most of what was being suggested, we were already doing, i.e. budgeting and being very conservative in all our spending.
After several months of being in this Coaching Program and nothing was changing in our financial picture, except the extra burden of having to pay the monthly credit card bills this had been charged to, we decided we would request at least a partial refund.
When we signed on with Integrity, we had hoped to gain someone to help us in marketing our animals. We asked for assistance in this area numerous times but our Financial Coach would say he did not know about alpacas but would check it out and get back to us with some information. Marketing the alpacas is where we needed the most support and help and received none.
After we signed on and were charged $10,884.00 to our already stressed-out credit cards, we thought someone from Integrity would surely follow up with us: to ask us how things were going on our end; to see how things were progressing; find out what we thought of the program; were we being helped in the areas we needed it; were we comfortable with our Coach and was he helping us. There was absolutely no contact for follow up from anyone at Integrity at anytime.
Nick Perez, the one who lead us to sign up that fateful night in June 2009, by phone, indicated to us that it would be possible to receive a refund if our circumstances changed that would prevent us from benefiting from the program.
The only steps that resulted from my contacting Integrity on December 10, 2009, asking for a partial refund, was Kevin Halper, after several cancellations, finally spoke with us by phone in February. He was insulting by some of the remarks he made to us and said he could not help us with a partial refund.
On Feb 20, Dan Hollister called us to apologize for Kevin's behavior toward us. He said someone was supposed to have called us to follow up right after we started our coaching sessions with the Coach back in June 2009, but it must have slipped thru the cracks. Mr. Hollister stated that what we had needed was a marketing coach and not a middle class family coach, which is what we had been assigned in Paul Young. Mr. Hollister implied that we had not been matched up with the right coach and suggested maybe using another approach. He did make us an offer to continue the program, but by this time we had lost trust in the officers of Integrity and respectfully declined his offer. We wanted to end the relationship and just wanted a partial refund to help us with our debt burden. He flat said NO the money wasn't there. He explained they were starting up a new program and the one we had enrolled in was no longer in existence.
We feel we were taken advantage of, mislead, and treated unfairly and would like a partial refund of our money.
This report was posted on Ripoff Report on 03/07/2010 09:22 PM and is a permanent record located here: http://www.ripoffreport.com/r/Integrity-Financial-Resources/Salt-Lake-City-Utah-84123/Integrity-Financial-Resources-Integrity-Life-Skills-Integrity-Consulting-Company-Dan-Hol-579224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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