• Report: #398602

Complaint Review: Intelesure Teleservices

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  • Submitted: Sat, December 06, 2008
  • Updated: Thu, February 12, 2009

  • Reported By:Shoreview Minnesota
Intelesure Teleservices
10624 West Executive Drive Boise, Idaho U.S.A.

Intelesure Teleservices David Wright And George Russell Terrible mortgage marketing experience. Boise Idaho

*UPDATE Employee: Marketing for results.

*UPDATE Employee: In Response To Gregg's Complaint

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This company charged me $2441.00 for 80 hours of telemarketing for mortgage leads. They produced only two leads! I was mislead and told that I should get 40 to 75 leads before I signed up. This was the worst marketing/lead campaign that I have ever experienced in my 11 years in the business.

Gregg
Shoreview, Minnesota
U.S.A.

This report was posted on Ripoff Report on 12/06/2008 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intelesure-Teleservices/Boise-Idaho-83713/Intelesure-Teleservices-David-Wright-And-George-Russell-Terrible-mortgage-marketing-experi-398602. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Marketing for results.

AUTHOR: Intelesure - (U.S.A.)

Please note: Greg is NOT an employee of this company.


We understand that marketing is a process. Our mission is to work with businesses to create a marketing process that delivers results.

As a contact center, we provide marketing services; center services is only one of the many services we offer.

To make sure we can deliver results at our call center, we use:

Call Reps: We hire quality, native English speaking Call Center Representatives to be the "voice" of your company. We know that by outsourcing your call center project you are entrusting us to represent you the way your own trusted employees would.

Project Managers: We assign a Project Manager who will run the campaign. Our Project Managers are experienced marketers who will be responsible for not only helping to set up your campaign, but implementing it as well. Two-way feedback, between you and your Project Manager, are paramount to a project's success.

Quality Assurance Reports: Each day a business has access to a variety of reports that detail the activity of a campaign from the previous day offering valuable feedback as to how a campaign is progressing. We give feedback from the call rep's viewpoint. This information is extremely powerful as it provides such insights as to how your script flows, places in the script where prospects are cutting the reps off, objections that are being raised, etc. A business will be able to make any necessary changes to the campaign to maximize your response rates. We have seen seemingly small changes made to scripts that have drastically improved the response rates of those campaigns. We even allow monitoring of live phone calls during a project, so a business can listen in on how our callers are presenting a message, the objections they are hearing most often, and the questions the prospects are asking.

Script assistance: No one understands a business better than the business. However, we also understand that writing a successful script can be somewhat difficult, so we have created a variety of basic templates to help.

However,

First, we cannot guarantee or promise any number of leads. But based on years of experience, we may predict estimates.

Also, Your follow-up is often more important than the initial call and should consist of several additional contacts through a variety of different media (i.e. email, postcards, personal letters, etc). For our views on the importance of follow-up, please see our Philosophy at www.intelesure.com/philosophy.html

As posted on our homepage, www.intelesure.com , we said: "Not analyzing your Results is like shooting at a target in the dark. You don't even know if you are hitting the target, much less how close you are."

A lead can be seen by some as a CUSTOMER who says: "Yes, I will buy your product". In our experience, successful campaigns find leads defined as PROSPECTS who say: "Tell me more". We then offer other marketing services to a business as a plan to generate more prosepects, customers, clients, and rainmakers.

We have many, many clients who use our call center service as their main form of lead generation and do so very successfully.

Seldom, disputes may arise when the promising prospects are not immediately customers or rainmakers. In these cases, we take care to make sure and try to resolve these issues.

We invite you to look at our report at the Better Business Bureau (BBB):

http://boise.bbb.org/WWWRoot/Report.aspx?site=17&bbb=1056&firm=35001044#

We even invite you to compare our BBB rating with that of our competitors (Use this list from wikipedia: http://en.wikipedia.org/wiki/List_of_call_centre_companies ), who almost never have a positive score, and who do not even take the time to become BBB accredited. As you can see, are not afraid of the value of the service we offer.

and we welcome you to contact us,

Intelesure
10624 W Executive Dr.
Boise, ID 83713
1 888.808.7366
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#2 UPDATE Employee

In Response To Gregg's Complaint

AUTHOR: Ben - (U.S.A.)

This is a response to Gregg's negative comments posted about our company. While we do wish that his experience with our firm had been more satisfying for him we also feel the need to make a few things clear.

Gregg purchased 75 hours of call time for our company to call through a list and generate prospects for his real estate mortgage business. It is always our goal to get as many qualified prospects as we can during any call center project but we never guarantee a certain result when there are so many factors out of our control. In fact, to make any kind of guarantee would be unprofessional and irresponsible. All we can do is to make the calls and attempt to make as many prospects as we can.

Gregg provided us with the script and the pitch for the callers to use. Blaming us for how many prospects we generated is like blaming a mailing company for the number of leads that are generated from a direct mail campaign or blaming a magazine for the number of people that respond to an ad in their publication. According to Mr. Potratz, the leads we provided (yes, he did receive leads to work) were contacted but he was unable to generate any real estate loans due to the fact the prospects already had rates low enough that it didn't make sense for them to refinance their current mortgages. We certainly cannot be held responsible for the fact that the prospects that were generated could not be helped by him due to market conditions and other factors. As everyone in the world knows right now, the mortgage and real estate markets are a tough place to make money and Mr. Potratz appears to be displacing some frustrations and blame on our company instead of looking at the reality of the situation.

We stand by our services and are proud to have helped thousands of clients achieve excellent results with us.
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