• Report: #309434

Complaint Review: Intelius, 24 Protect Plus

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  • Submitted: Sat, February 16, 2008
  • Updated: Sat, February 16, 2008

  • Reported By:Dallas Texas
Intelius, 24 Protect Plus
500 108th Ave NE 25th Floor Bellevue, Washington U.S.A.

Intelius, 24 Protect Plus Intelius Unauthorized Credit Card Charges Bellevue Washington

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After using Intelius.com for a phone number lookup, I noticed a strange charge on our credit card statement. $19.95 listed as AP9*24PROTECTPLUS-V 800-211-9749 CT.

After a quick web search, I discovered that 24 Protect Plus has been a source of several complaints from Intelius customers. Apparently, when you use the Intelius service, they also sign you up into a monthly program with 24 Protect Plus. I didn't remember reading anything about that.

Just to be sure, I went back through the sign-up procedure on Intelius.com and scoured the fine print and all the links. There was absolutely no point where we agreed to trying the 24 Protect Plus service.

We called our credit card company (Chase) and had no trouble starting a chargeback fraud report. We also canceled the card and had a new number issued.

Will
Dallas, Texas
U.S.A.

This report was posted on Ripoff Report on 02/16/2008 11:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius-24-Protect-Plus/Bellevue-Washington-98004/Intelius-24-Protect-Plus-Intelius-Unauthorized-Credit-Card-Charges-Bellevue-Washington-309434. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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