• Report: #419266

Complaint Review: Intelius, 24 Protect Plus

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  • Submitted: Mon, February 02, 2009
  • Updated: Mon, February 02, 2009

  • Reported By:Dearborn Michigan
Intelius, 24 Protect Plus
500 108th Ave NE 25th Floor, Bellevue, Washington, 98004 Bellevue, Washington U.S.A.

Intelius - 24 Protect Plus Unauthorized Credit Card Charges Belleview Washington

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After using Intelius.com for a phone number lookup, because a contractor had ripped off my elderly, disabled father. I noticed a strange charge on my credit card statement. $19.95 listed as AP9*24PROTECTPLUS-V 800-211-9749 CT. Unfortunately, as a caretaker, I hadn't taken much time to look at my bank statement for the last few months and found this charge every month since July ... Yikes! nearly $120.00 had been stolen from my account.

I had used Intellus several times before without a problem and trusted the site. Unfortunately, now I have noticed that this 24 Protect Plus has been a source of several complaints from Intelius customers. Apparently, when you use the Intelius service, they also sign you up into a monthly program. I didn't remember reading anything about that and there was absolutely no point where we agreed to trying the 24 Protect Plus service.

I called my bank and they are looking into the charges. I also wrote a complaint to Intellus and hope to get a positive response back. If I do not, I will file a complaint with the Federal Trade Commission. This is such a misuse of the internet from a company that I had previously trusted. Now I have to go through the hassle of waiting for a new card to be issued and changing other on-going payments. As a full-time caretaker, I cannot afford to have this stolen from my account.

Atticonline
Dearborn, Michigan
U.S.A.

This report was posted on Ripoff Report on 02/02/2009 04:24 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius-24-Protect-Plus/Bellevue-Washington/Intelius-24-Protect-Plus-Unauthorized-Credit-Card-Charges-Belleview-Washington-419266. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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