• Report: #598781

Complaint Review: Intelius - IDProtect

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  • Submitted: Fri, April 30, 2010
  • Updated: Fri, November 05, 2010

  • Reported By: Amy — Bloomfield Michigan United States of America
Intelius - IDProtect
Internet United States of America

Intelius - IDProtect charging my credit card for over a year for a service I did not sign up for at all. Internet

*UPDATE Employee: Identity Protect Subscription

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Have been trying to remove $19.95 charge every month for over a year.  Still no resolution.

This report was posted on Ripoff Report on 04/30/2010 06:20 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius-IDProtect/internet/Intelius-IDProtect-charging-my-credit-card-for-over-a-year-for-a-service-I-did-not-sign-598781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Identity Protect Subscription

AUTHOR: Intelius_Customer_Support - (USA)

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, theres no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday to Friday from 5am to 8pm and Saturday from 6am to 4:30pm.  We will be more than happy to assist you with your account.

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