• Report: #961781

Complaint Review: Intelius, Inc.

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  • Submitted: Mon, October 29, 2012
  • Updated: Wed, October 31, 2012

  • Reported By: Diana — Tacoma Washington United States of America
Intelius, Inc.
Bellevue, WA Internet United States of America

Intelius, Inc. Ripoff, false charges , Internet

*UPDATE Employee: Intelius Customer Care

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 I requested a background check from Intelius in February 2012. I just noticed today they've been charging a recurring charge on my account of $21.85 for the past five months. I called them today and they said I'd signed up for a recurring service. My understanding is this was a one-time service. I asked for a refund but of course, was refused. 

 They've canceled my service at my request, but I'm out $100 for one small background check. 

 This company is a scam artist. They're probably making millions by continuing to charge for what people thought was a one-time fee. 

I highly recommend avoiding this company at all costs...or it will cost you a lot more than you expect.

This report was posted on Ripoff Report on 10/29/2012 05:57 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius-Inc/internet/Intelius-Inc-Ripoff-false-charges-Internet-961781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

Intelius Customer Care

AUTHOR: InteliusCustomer__Support - (United States of America)

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you.  

Intelius offers a variety of services during the purchase process.  All of our services are non-contractual so there is no obligation to continue using the service. 

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Support.  

www.intelius.com/emailcontact.php 

We value your feedback and look forward to hearing from you.
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