• Report: #759559

Complaint Review: Intelius

  • Submitted: Tue, August 02, 2011
  • Updated: Tue, August 02, 2011

  • Reported By: Big Daddy — Shreveport Louisiana United States of America
Internet United States of America

Intelius Paid for People Search, but the information they provided was information I had already given to Intelius trying to locate a person using their phone number. I cancelled the service the same day (6/6/ Internet, Internet

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I subscribed to Intelius for People Search services, but after trying their service found it did not meet my needs. The information they provided to me was the exact info I had given them to start my search. I cancelled the service the same day I subscribed to it. My credit card bill reflected I was still charged the $19.95 fee. I contacted Intelius about me cancelling their service, but was told I did not cancel the Idenity Theft portion of their service. I had NO idea that was part of their program. I have ID Theft coverage on my home owners policy so why would I want to pay for twice ? I think the company is deceptive in their web ad, and after researching Intelius, I have found numerous complaints from other individuals online for the exact complaint that I have. Intelius has informed me that I will not be getting a refund because of my failure to cancel the ID Theft section as well as the People Search portion.

This report was posted on Ripoff Report on 08/02/2011 01:30 AM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius/internet/Intelius-Paid-for-People-Search-but-the-information-they-provided-was-information-I-had-759559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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