ED Magedson – Founder
Intelius -- SCAM!! They've will bill you for stuff you never ordered Internet
In December 2013 I ordered a people finder report for $39.95 on my Visa card. I was VERY careful to purposely not order any other services their website tried to get me to sign up for.
The report sucked!! It was very non-informative about the person's information which their website said it would show. Also, it listed past residence locations (cities and states) in which the person I was searching for had never lived. I would have never ordered it if I had known it was such a rip-off.
And now for the reason for this Rip-off Report...
In February 2014 I my Visa bill said that they were billing me $19.95. I then looked at my previous (January 2014) Visa bill and noticed that they had charged me another $19.95 at the same time they'd billed me in January 2014 for the $39.95.
I called their customer service number (877-974-6141) shown on my Visa bill. The lady told me that the original $39.95 was a "special discount price" (which it was NOT)....and that I when I ordered the $39.95 People Finder report I had chosen to recieve an unlimited searches services for 7 days (or something like that)...blah, blah, fricking lieing blah.
What she was saying was something which was NOT mentioned on their website and was something I did NOT want and would have never signed up for!!
I told the customer service lady (from India and kind of hard to understand) that I was going to do a stop payment on the second, unwanted $19.95 payment. She then verbally gave me a refund confirmation number and said the $19.75 would be credited to my Visa account in 5-7 business days and I'd receive a confirmatin email with the information about this.
She asked me how pleased I had been with the People Finder report and I told her how badly it sucked and told her I was going to tell everyone I knew to NEVER use anything associated with their company.
She then told me that she would refund my original $39.95 AND the first $19.95 they scammed from me back in January AND the second $19.95 they were attempting to scam from me in February 2014. She told me I'd receive a confirmation email with the refund confirmation number.
It's been an hour since my phone call to their customer service and so far I have not recieved the refund confirmation email she promised. I will wait 7 business days and then call my Visa card company to see if all the charges have actually been refunded to my Visa account. If it hasn't, I will initiate a stop payment to Intelius.
If I remember to do so, I will update this Ripoff Report with how this situation turned out.
This report was posted on Ripoff Report on 02/13/2014 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius/internet/Intelius-SCAM-Theyve-will-bill-you-for-stuff-you-never-ordered-Internet-1123293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
Advertisers above have met our
strict standards for business conduct.