- Report: #1123293
Report - Rebuttal - Arbitrate
Complaint Review: Intelius
Intelius -- SCAM!! They've will bill you for stuff you never ordered Internet
*Author of original report: Update on my previous complaint
*UPDATE Employee: Customer Care
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In December 2013 I ordered a people finder report for $39.95 on my Visa card. I was VERY careful to purposely not order any other services their website tried to get me to sign up for.
The report sucked!! It was very non-informative about the person's information which their website said it would show. Also, it listed past residence locations (cities and states) in which the person I was searching for had never lived. I would have never ordered it if I had known it was such a rip-off.
And now for the reason for this Rip-off Report...
In February 2014 I my Visa bill said that they were billing me $19.95. I then looked at my previous (January 2014) Visa bill and noticed that they had charged me another $19.95 at the same time they'd billed me in January 2014 for the $39.95.
I called their customer service number (877-974-6141) shown on my Visa bill. The lady told me that the original $39.95 was a "special discount price" (which it was NOT)....and that I when I ordered the $39.95 People Finder report I had chosen to recieve an unlimited searches services for 7 days (or something like that)...blah, blah, fricking lieing blah.
What she was saying was something which was NOT mentioned on their website and was something I did NOT want and would have never signed up for!!
I told the customer service lady (from India and kind of hard to understand) that I was going to do a stop payment on the second, unwanted $19.95 payment. She then verbally gave me a refund confirmation number and said the $19.75 would be credited to my Visa account in 5-7 business days and I'd receive a confirmatin email with the information about this.
She asked me how pleased I had been with the People Finder report and I told her how badly it sucked and told her I was going to tell everyone I knew to NEVER use anything associated with their company.
She then told me that she would refund my original $39.95 AND the first $19.95 they scammed from me back in January AND the second $19.95 they were attempting to scam from me in February 2014. She told me I'd receive a confirmation email with the refund confirmation number.
It's been an hour since my phone call to their customer service and so far I have not recieved the refund confirmation email she promised. I will wait 7 business days and then call my Visa card company to see if all the charges have actually been refunded to my Visa account. If it hasn't, I will initiate a stop payment to Intelius.
If I remember to do so, I will update this Ripoff Report with how this situation turned out.
This report was posted on Ripoff Report on 02/13/2014 09:18 AM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius/internet/Intelius-SCAM-Theyve-will-bill-you-for-stuff-you-never-ordered-Internet-1123293. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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