• Report: #819388

Complaint Review: Intelius

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  • Submitted: Sat, January 07, 2012
  • Updated: Fri, January 27, 2012

  • Reported By: Tammy — Kannapolis North Carolina United States of America
Intelius
Internet United States of America

Intelius find people's phone numbers and address Internet

*Consumer Comment: Response from Intelius Employee is another Lie

*UPDATE Employee: Identity Protection

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Bought information on lost relative. Phone number and address. All the information I received was old or false. I was supposed to have a one time charge of less than one dollar. I check my checking accout a few days later and there was a additional charge of 19.00. I called to see what this was for and was told it was to protect my information. I never applied for this and now they refuse the reimburse my money.

This report was posted on Ripoff Report on 01/07/2012 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intelius/internet/Intelius-find-peoples-phone-numbers-and-address-Internet-819388. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Response from Intelius Employee is another Lie

AUTHOR: JohnSmith - (USA)

They will enroll you in their (useless and fraudulent) Fraud protection regardless of whether or not you choose the discounted rate for the (also useless and fraudulent) record search.

When I requested a record at the non-discounted rate of $1.95, and realized that they have absolutely NO RECORD on the person they claimed to have found, I immediately asked for a refund. 

Well, they said "sure we'll refund you", but then they went ahead and signed me up for their USELESS "Fraud Alert" scam for $19.95.  I told my credit card about the fraudulent charge and Intelius is disputing it, saying that I had agreed to sign up for  this stupid, useless scam of theirs!!

AVOID INTELIUS AT ALL COST! THEY LIE ABOUT HAVING FOUND A RECORD YOU ARE LOOKING FOR SO THEY CAN STEAL YOUR CREDIT CARD NUMBER AND SIGN YOU UP FOR BOGUS "SERVICES" WITHOUT YOUR KNOWLEDGE OR CONSENT.
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#2 UPDATE Employee

Identity Protection

AUTHOR: Intelius_Customer_Support - (USA)

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, theres no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support. 

www.intelius.com/emailcontact.php
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