- Report: #584887
Report - Rebuttal - Arbitrate
Complaint Review: Intelius.com or Intelius, Inc
Intelius.com or Intelius, Inc500 108th Avenue, Bellevue, WA 98004-5500 Internet United States of America
Intelius.com or Intelius, Inc PEOPLE SEARCH, REVERSE CELL PHONE DIRECTORY, Internet
*Consumer Comment: Confused
*UPDATE Employee: Intelius Customer Support
I used intelius.com to purchase a reverse cell phone look up for $0.99. When I received my credit card statement in March 2010 I noticed a charge of $19.95 from INT*IDPROTECT MNTR SVC 877-974-1563 WA. I'm assuming this stands for: Intelius Identification Protection Monitoring Service in Washington.
This service was provided to me unknowingly. If I some how chose to obtain this service while checking out on the Intelius website then I was not aware of it. This is deceiving.
I called Intelius immediately and expressed the fact that I did not chose or want an identity protection service. The March 2010 charge of $19.95 was refunded and the service was cancelled; however, they refused to refund the February 2010 charge of $19.95.
I feel that what Intelius is doing is wrong and misleading. I think to myself of the thousands of people this must be happening to and at $19.95 a pop these guys are making A LOT of money off of the unsuspecting. If you have used Intelius, I suggest that you monitor your credit card that you provided at the time of check out and if utilizing their service a follow up phone call should be made to them immediately and inform them that you do not want the credit card charged for any Identity Protection Service.
I am extremely interested in starting or joining a class action lawsuit against intelius. They're crooks, plain and simple. The way to run a successful business is not by charging $19.95/month to unsuspecting consumers.
This report was posted on Ripoff Report on 03/24/2010 08:28 AM and is a permanent record located here: http://www.ripoffreport.com/r/Inteliuscom-or-Intelius-Inc/internet/Inteliuscom-or-Intelius-Inc-PEOPLE-SEARCH-REVERSE-CELL-PHONE-DIRECTORY-Internet-584887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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