• Report: #1024664

Complaint Review: Intelius.com

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  • Submitted: Wed, March 06, 2013
  • Updated: Thu, March 07, 2013

  • Reported By: Peter Stoynov — Carrollton Texas United States of America
Intelius.com
500 108th Ave NE 22nd Floor, Bellevue, WA 98004 Bellevue, Washington United States of America

Intelius.com I paid Intelius abou $6.00 for and address based on known phone number. This was one time deal in Dec 2012. Three months later on March 6 2013, I noticed a charge of $19.95 in my debit card account. I Bellevue, Washington

*UPDATE Employee: Intelius Customer Care

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I paid about $6 for address information, on the base of known phone number. This is the all information that I needed in December 2012. On March 6, 2013, I noticed a bill in the amount of $ 29.95 on my debit card. Called them and they promised to reimbursed me for this amount. Went back and found out that I was also charged for January and February for the same amount for each month.

I want my money back for January and February as well. I did not use any of their services for the above mentioned months and never signed for monthly services. I was not aware that I was put on permanent account with this company.

This report was posted on Ripoff Report on 03/06/2013 05:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Inteliuscom/Bellevue-Washington-98004/Inteliuscom-I-paid-Intelius-abou-600-for-and-address-based-on-known-phone-number-This-1024664. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 UPDATE Employee

Intelius Customer Care

AUTHOR: InteliusCustomer__Support - (United States of America)

We apologize for any confusion arising from the use of our service and would like the opportunity to assist you. 

Intelius offers a variety of services during the purchase process.  The majority of our memberships are activated through either theacceptance of discounted pricing for individual reports, or through the acceptance of a full page offer advertised just prior to viewing the report.  All of our offers describe the specifics of the service, including billing.  Additionally, all of our services are non-contractual so there is no obligation to continue using the service.

If you still need assistance with your account, please visit the contact us page on the Intelius website for a variety of options to contact Customer Care. 

www.intelius.com/emailcontact.php

We value your feedback and look forward to hearing from you.

 
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