• Report: #823132

Complaint Review: Intellius

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  • Submitted: Sun, January 15, 2012
  • Updated: Mon, January 23, 2012

  • Reported By: bearcat — Lesterville Missouri United States of America
belleview, Washington United States of America

Intellius People Search or, Why we need a Consumer Protection Bureau belleview, Washington

*UPDATE Employee: Intelius Customer Support

*Consumer Comment: Pay attention and READ

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Dear Unwitting Consumers and Intellius Customer Support, (The "People Search" scam artists),

Organizations like yours are why we need the Consumer Protection Bureau to protect US citizens from sneaky, hidden, virtually undetectable, teeny print used to deceive consumers to rope them in to monthly charges for an entirely unrelated service. Consumers are surprised to later be hit with monthly charges for your worthless service when they examine their monthly statements which is available for free through other online services.

As is all too often with rip-off artists such as your company, it is again virtually impossible to find the "cancel membership" section on your web site. Interesting that there is no confirmation number for cancellations to provide to your credit card company, nor is their an email sent to confirm the cancellation of the account. I assume that these scam artists don't want angry consumers to have evidence or proof of the cancellation in order to make certain that bogus charges are stopped?? Gee, wonder why this might be so?

Your company lures unsuspecting consumers with false advertising like a one-time 99 cent offer to get an address . . . Isn't this commonly referred to as "bait and switch"? This is always the case with underhanded (should be illegal), tactics to fool consumers and rope them in to a recurring monthly charges for an entirely different service they have no clue about. Shame on your company, and shame on you personally, for lowering yourself to help them do these things to unwitting consumers.

This company hopes consumers do not review their monthly statements, then make it impossible to re-coop the charges already made. BEWARE PEOPLE!!! UNBRIDLED DECEIT AND GREED AT WORK! I intend to post this in every conceivable location on the web to warn consumers. I only hope it helps to bring attention before your company has the next chance to rip people off. Fight back people!!!

This report was posted on Ripoff Report on 01/15/2012 01:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intellius/belleview-Washington-/Intellius-People-Search-or-Why-we-need-a-Consumer-Protection-Bureau-belleview-Washington-823132. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Intelius Customer Support

AUTHOR: Intelius_Customer_Support - (USA)

If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect.   After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, theres no obligation.  If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

If you still need assistance with your account please visit the contact us page on the Intelius website for a variety of options to contact Customer Support. 

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#2 Consumer Comment

Pay attention and READ

AUTHOR: Nancy - (U.S.A.)

The cheap price DOES have strings. It says so right  by the price . You HAVE to actually READ it.

The Special Price is available with a trial membership in Identity Protect, an award winning service designed to help you protect your identity, including credit monitoring, alerting services and other identity protection tools. After your 7-day trial membership, you will be charged the regular membership fee of $19.95 per month, plus tax where applicable, so long as you remain a member. You may cancel at anytime. If you choose the Special Price, you can see a complete description of the service and the detailed Offer and Continuous Renewal Details on the next page. You will have a chance to remove the trial membership and pay the Regular Price.

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