• Report: #911746

Complaint Review: Intercontinental Jewelers

  • Submitted: Fri, July 13, 2012
  • Updated: Thu, July 26, 2012

  • Reported By: SusanandBen — Houston Texas United States of America
Intercontinental Jewelers
6222 Richmond Ave Suite 570, Houston TX 77057 Houston, Texas United States of America

Intercontinental Jewelers ICJ Intercontinental Jewelers Houston offers Terrible Customer Service, Selection, and Prices Houston, Texas

*Author of original report: Owner pretends this is spam or never happened

*UPDATE Employee: Inter-Continental Jewelers is Being Harassed

*REBUTTAL Owner of company: Inter-continental jewelers has excellent customer service

*Consumer Comment: Intercontinental Jewelers Houston

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Intercontinental Jewelers Houston bills themselves as a diamond wholesaler to the public, and master jewel smiths.  However, it is all a lie.

The business is apparently only owned and operated by an elderly couple, who are poor communicators, speak english poorly, and in hindsight, showed signs of early stage dementia.  However, they seemed harmless and Intercontinental Jewelers has supposedly been in Houston for several years, so I felt safe.

After I decided on a custom engagement ring design and a loose diamond for the setting, I paid 50% up front.  What I wasn't prepared for next were those early signs of dementia I mentioned: constant indecision on the price (on the part of the owner!), delays, excuses, and downright lies.  Finally after threatening to sue and issuing a chargeback on my credit card (thankfully I paid with credit for the protection!) I was able to get my 50% back that I had put down on my custom engagement ring. [continued below]....

Moral of the story:  ICJ Diamonds / Intercontinental Jewelers is to be avoided at all costs!!  The owners belong in a nursing home, not in a jewelry store ripping off unsuspecting customers.

Here is a load of BS from their website:

"Houston residents will love the great prices.  We havediamond engagement rings that are pre-set with a 50% savings.  We have wedding bands that start as low as $395.00 for 14kt white gold and 0.33ctw. of diamonds.  If it's the man in your life you're shopping for theyn you'll be pleased with our large selection of men's wedding bands.
If you or your lady are the type that doesn't adhear to the simple ring style then browse through our unique diamond ring catalog and save 50% on rings that retail for $6,000.
Finally, if our existing jewelry designs to not satisfy the educated jewelry buyer we also have a ring builder where you can customize that special ring for you.

Are you looking for a white gold diamond engagement ring? Nearly every engagement ring on these pages is pictured in a 14K  white gold setting. But if you'd prefer an 18K white gold engagement
ring or even a platinum diamond engagement ring, most of our engagement  rings are available in platinum, as well!
Our trained staff can assist you in finding the perfect diamond ring for your needs and desires. And in this economy,
one of our best selling points is that we have diamond engagement rings wholesale. We're sure you won't be able to beat our diamond engagement ring prices!
Of course, you can't only let our words tell you we're the best place in Houston, TX to find your engagement ring. Take a
look through these pages at the extensive selection of diamond rings. As we said, while most are shown in white gold, yellow gold engagement rings are also available at Intercontinental Jewelers. You can have a 14K or 18K yellow gold engagement ring to shine like the sun on your finger.
On the following pages, you should also see that we offer diamond engagement ring sets, too! If you want to make sure your engagement ring matches your wedding band perfectly, we have the rings for you! Many of the sets include a matching diamond wedding band, for extra dazzle!

When you start looking at engagement rings, you have something in mind that youre looking for.  It could be an antique engagement ring or a designer engagement ring or a three stone engagement ring.  Whatever it is, you want to find the perfect ring for you.  We can help!  If you cant find what youre looking for in our large selection of diamond engagement rings, then one of our associates can work with you to build your own jewelry! 
You may think that custom design diamond rings would be incredibly expensive, but youd be surprised at how affordable
it can be to get exactly what you want.  You get to choose exactly what size diamond you want, what type of metal you want from the selection of 14K white gold, 14K yellow gold, 18K white gold, 18K yellow gold, or platinum.  We can do everything from an elegant, classic custom solitaire diamond ring to an exquisitely opulent pav diamond engagement ring.
Our custom engagement ring creation is painless and easy.  On this page, you can also learn more about the 4Cs of diamonds so you know what factors go into diamond pricing.  From there, you can select your setting and your diamond right here on our website.  If you have any questions, dont hesitate to ask!

A diamond engagement ring is one of the most gorgeous symbols of your eternal love. Cherish all the memories youve created so far and also look to your bright and happy future, which is as dazzling as a diamond.
At Inter Continental Jewelers, our engagement rings and wedding sets can be ordered in 14 karat white gold, 14 karat yellow gold, 14 karat white gold, 18 karat yellow gold, or platinum. Visit Houstons premier wholesale jewelry store for the most elegant and enchanting selection of diamond engagement rings.

When shopping for a diamond wedding set, sometimes the choices can be overwhelming. At Inter Continental Jewelers, we're here to make this process smooth and fun for you! We have a wide selection of diamond engagement rings with matching weddings bands for you to choose from. Wemanufacture classic solitaire sets, popular vintage styles and everything in between at affordable jewelry prices. Our expert diamond jewelry consultants are here to help you make an informed decision that you both will be happy with for the rest of your life.

On that joyous day, suprise that perfect person in your life with the a round or princess cut diamond anniversary & wedding band that will match her engagement ring. Our wholesales jewelry prices will make your purchase decision easy especially since we manufacture a vast selection of best selling styles of wedding bands."


This report was posted on Ripoff Report on 07/13/2012 05:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intercontinental-Jewelers/Houston-Texas-77057/Intercontinental-Jewelers-ICJ-Intercontinental-Jewelers-Houston-offers-Terrible-Customer-S-911746. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Owner pretends this is spam or never happened

AUTHOR: SusanandBen - (United States of America)

To save face, the owners are apparently attempting to pretend this is spam or that the situation never took place.  They post here pretending as though they'll be helpful, but it's just a facade.  Avoid intercontinental jewelry!!
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#2 UPDATE Employee

Inter-Continental Jewelers is Being Harassed

AUTHOR: Anne M - (United States of America)

I am an employee at Inter-Continental Jewelers and have first hand observation of the customer service Suzanne provides.  It is always excellent and she is an expert in the area of diamonds and jewelry. Inter-Continental Jewelers is a reputable company with 35 years in the business.  We have been experiencing a campaign of negative reviews from what we suspect is a single disgruntled customer or former employee.  We are working to resolve the issue but unfortunately we do not know exactly who this person is as they have never addressed there issues with us directly.  We encourage our customers to bring any problem they may have with the product or service to our attention so that we can resolve it.  Please feel to contact us, visit our website or come to our showroom if you have any questions, concerns or needs. We have spent some time investigating this barrage of negative reviews that we have received just this week and it is apparent to us that they are fraudulent as they each contain similar wording, they are from anonymous sources that span the whole country and even in different countries and it is the typical way spam is distributed.  Thank you, Intercontinental-Jewelers.
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#3 REBUTTAL Owner of company

Inter-continental jewelers has excellent customer service

AUTHOR: Suzanne - (United States of America)

I am unaware of this situation being described from any of our recent customer. I have no current records on Susan and Ben placing an order or stopping by our showroom. We have been in business for the past 35 years and take great pride in our customer service. I am very willing to work with any customer who has a complaint.  Here is my e-mail address.  Please write to me at your earliest. 

Thanks,  Suzanne Grover

President, Intercontinental Jewelrs

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#4 Consumer Comment

Intercontinental Jewelers Houston

AUTHOR: IntercontinentalJewelers-scam - (United States of America)

I could not agree more.  Intercontinental Jewelers is the worst place to shop for diamonds in Houston!
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