• Report: #941794

Complaint Review: Interface Talentgroup

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  • Submitted: Sat, September 15, 2012
  • Updated: Mon, September 17, 2012

  • Reported By: Glad I checked ROR first! — Miami Florida United States of America
Interface Talentgroup
Internet United States of America

Interface Talentgroup Thank Goodness I Googled them - they lied! Internet

*UPDATE Employee: InterFACE is a Premier Talent Marketing Company!

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I have an appointment scheduled with Interface Talentgroup tomorrow.  THANK goodness I had the presence of mind to Google them this evening.  

Before I found Rip Off Report and the dozens of scathing reviews about Interface's hard sell/big bucks/no result tactics, I came across an article in the Sun Sentinel which said: "Florida parents may be unaware that InterFACE has an "F" or "unsatisfactory" rating with the BetterBusiness Bureaus in two states where it already operates, New Jersey and Connecticut. Parents have filed complaints about the firm's high-pressure sales tactics, its contract and refund policies."   And further: "New Jersey's BBB processed a total of 230 complaints about the company in the last 36 months. The company resolved 171 complaints and closed 56 that could not be settled; three remain unresolved, according to the BBB." and "In Connecticut, the BBB has recorded 164 complaints filed against the business in the past 36 months 50 of which it reported as particularly "serious." The BBB says 131 complaints were resolved and 33 couldn't be settled."
 
They solicited me because I registered with some talent websites on the internet. When I spoke to them on the phone to set up my appt.,  I specifically asked if there was a fee for their services and the response was:  "There is no cost to you". This made me believe that they were legit. Now I believe they lied to get me in the door. Boca is an hour from me, and I really can't afford to waste my time, on a Sunday no less... I already have professional photos and a comp card and they don't seem to do much else.  A "real" agency does not charge what they seem to be charging per all these reviews.

Needless to say I won't be going tomorrow, and I might just call them and tell them why.

This report was posted on Ripoff Report on 09/15/2012 07:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/Interface-Talentgroup/internet/Interface-Talentgroup-Thank-Goodness-I-Googled-them-they-lied-Internet-941794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

InterFACE is a Premier Talent Marketing Company!

AUTHOR: GR_InterFACERep - (United States of America)

Hello consumer,

My name is Godis, InterFACE Director of Communications, and I am sorry to hear that you do not do not have a positive outlook on our company, and I think it may stem from not entirely understanding our business model. I would be happy to address some of the concerns you have posted about InterFACE.

First, please do note that InterFACE is NOT, and has NEVER claimed to be a talent or modeling agency or management company. InterFACE is a TALENT MARKETING FIRM that
works with aspiring models, actor, singers and dancers to help them create the marketing tools they need to be promoted to modeling and talent agencies, who can in turn, request our clients to participate in opportunities in the entertainment industry.

You mentioned reading "scathing" online reviews of InterFACE. Please keep in mind that over 90% of online postings about InterFACE that are negative in context are written by people who are NOT clients of InterFACE (like yourself). Because of the nature of the entertainment business, many people make a general assumption about InterFACE before even walking into our
offices! Many people have not yet had our services explained to them in full detail before they begin to write online postings. The important factor to consider is that the  majority of InterFACE clients are satisfied with their service! InterFACE has a fully staffed customer service department that is able to assist and resolve any issues our clients may have as swiftly as they occur.

In reference to your 'no cost' comment, we do offer a FREE initial talent evaluation to learn more our services and the client's goals. If you chose not to move forward with our services, there is NO OBLIGATION to move forward. Every actor or model will obviously have to purchase marketing tools before any marketing or promotion process can begin, whether that is with InterFACE or somewhere
else. InterFACE does offer several different photography and marketing packages for those who are interested in creating marketing tools that will be used to promote them to industry professionals, we also offer a cancellation policy for those who chose not to move forward with our services.

InterFACE is proud to be able to say that the vast majority, over 80% in fact, of our clients receive a request from an industry professional agent or manager.  Our clients have gone on to be signed to world reknowned agencies, appear in high-budget films and television shows, and appear in major commercial print ads.   You have mentioned that some chapters of the Better Business Bureau have given poor ratings to some of our centers.  InterFACE has always been dedicated to our customer relations and are always happy to address any questions you may have, including our relationship with the BBB.

Historically, a major factor in the BBB's negative rating of InterFACE is the inaccurate categorization of our business.  Recently, InterFACE has been working directly with the BBB to more accurately describe our business model.  Progress has been made, starting with the Connecticut chapter of the BBB which has changed our category to "talent listing search" and therefore automatically elevated our grade.  We expect this grade to get even better as we continue to work with the BBB to help them better understand our business.

The aforementioned notwithstanding, the Better Business Bureau is in no way a government agency and despite its attempt to purport itself as a consumer watchdog, the organization itself has recently come under  fire for giving elevated ratings to businesses that were willing to pay
expensive membership fees to them directly.  InterFACE has never paid such fees to the BBB and has instead reached out to them with documented proof of the satisfaction and success of our
clients to show them that our program does in fact work.  You can find ABC's 20/20 investigative report on the Better Business Bureau at http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/story?id=12123843#.UFdf5FFQ7yU.

InterFACE is in no way a scam, and we display up to the minute company news and client requests on our website (www.interfacetalent.com) and social media pages (Facebook-www.Facebook.com/InterFACENetwork)  (Twitter-www.twitter.com/interfacenetwk), which we urge you to visit and review.

Our program works and I would love the opportunity to explain the framework of our company in more detail to anyone who has any concerns about our business. Please contact me at any time to discuss InterFACE further at: gwatts@interfacenetwork.com.

I look forward to hearing from you!
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