- Report: #983763
Report - Rebuttal - Arbitrate
Complaint Review: International Acquisition Group | Ripoff Report Verified Safe
International Acquisition Group | Ripoff Report Verified Safe1925 E Beltline Road Carrollton, Texas United States of America
International Acquisition Group REVIEW: IAG total commitment to customer satisfaction. IAG past and current approach to business is focused on providing the highest quality M&A services to their clients throughout the United States and Canada.
*UPDATE: International Acquisition Group pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. International Acquisition Group recognized by Ripoff Report Verified as a Safe business service
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Editors UPDATE: Positive rating and recognition has been given to International Acquisition Group for its commitment to excellence in customer service.
Ripoff Reports discussions with International Acquisition Group (IAG) shows a sincere and ongoing commitment to total client satisfaction. This means that clients can expect that the company to work towards finding a mutually satisfactory resolution to any complaints or concerns. IAG listens carefully to client concerns and views them as an opportunity to learn from past mistakes and thus run more efficiently in the competitive M&A industry.
The information provided in this report is based on comments made by Kris Roglieri during an on-site inspection held by a third party verification company with no biases toward Commercial Capital Training Group along with comments made to Ripoff Report. [continued below]....
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
International Acquisition Group's, Mr. Jason Hullender, informs us that his personal motto is that clients are the heart of the business. As a successful entrepreneur Mr. Hullender feels it is critical to listen to his clients and respond appropriately. By always putting clients first and always working to improve customer relations, he hopes to maintain IAG as a successful enterprise for many years to come.
International Acquisition Group helps prepare businesses for sale and introduces them to serious buyers. They deal with both large and small businesses while many of their competitors only deal with larger companies. Smaller businesses sometimes need more assistance through this process because they have less staff to assist with the selling of the business. IAG states that they offer a more balanced process as they show the client where the value is in their business and help them optimize their business as well. The optimization process is designed to bridge the gap between the perceived value and the actual value of their company. IAG also offers Small Business Administration (SBA) advice and they have connections with SBA lenders that other small companies do not have. They also have an affiliation with a large brokerage firm in Canada. IAG focuses on businesses that generate gross revenues between $100,000 and $50,000,000. The type of business does not matter, but services businesses are most common. IAG focuses on business owners that are looking to exit the market.
Another top executive of the company told us that Mr. Hullender's business philosophy is based on the premise that "the seller's needs are top of mind, and our goal is to keep them from leaving money on the table. IAG's mission statement says it all: "At IAG, we strive to Guide, Guard and Empower our clients through the most important financial transaction of their lives." Some of the other things Ripoff Report learned in the course of its review, typical customer feedback reads: IAG'S services were instrumental and imperative for the fruition of our endeavor. I could not have researched prospects, much less located qualified buyers without their help. Their staff was most helpful and understanding, and a credit to the organization. I am most grateful for all that they've done, especially in the time frame accomplished.
IAG has a call center next door to their office in the same building to make and receive phone calls from potential buyers and sellers. The company also contacts business owners through Hoovers, an online website designed for this purpose. They target companies based on their size and location. Occasionally, IAG receives calls that were generated from their own website as well as from advertisements.
Once a lead has been generated, IAG will set up an appointment with the client. The client can visit the IAG office, or the IAG representative can travel to them. Confidentiality is always a priority, and the meeting is always conducted at a time that is least disruptive to their business. Some clients do not want their employees or competitors knowing they are selling their business. The initial meeting usually takes two to three hours. This process involves touring the facility and looking at financial information. A follow up meeting may take place as well.
The IAG consultant meets with the business owner and asks specific information about the business. If the business is a good fit, the consultant will obtain pertinent information from the business owner along with photos of the business. The other pertinent information usually includes a client summary, which is used to create a company profile, as well as tax returns and other financial information. The business owner can expect a face to face meeting along with several conference calls. This process of gathering information for the marketing of the business is similar to an appraisal process. Once all of the information is compiled and processed, the consultant will go over the evaluation with the business owner in a conference call where questions are answered and the asking price, terms, and financing is finalized. Once everything is approved and finalized, the business is ready to go to market and to be advertised on external websites. There are five main websites utilized along with private equity group websites.
Another service that IAG offers is optimization of the business. This consultative process can help a company grow its value. The consultant discusses the company deficiencies and helps improve these areas so that they see more value in their company. This process can include up to a three-year commitment to the client.
IAGs philosophy is that you can never do too much for the client. One area that can be improved is the level of communication with the client. The company has plans to add more staff so that they can devote more time to each client resulting in better customer service. IAG strives to proactively contact clients more often. The company states that they recently brought in one additional support staff and plan to bring in another one in the first quarter of this year. This person will focus on doing more reach outs with clients. IAG is also looking for additional ways to advertise. In addition, they are constantly tweaking their website. The current website provides a venue for buyers and sellers to connect. Also, clients can access their own account information to see who has viewed their business along with other statistics.
The company states that they take each complaint very seriously. They had few complaints in 2012, and they took care of each one of these complaints. If the issue is about the valuation of the company, then IAG will get with the valuation company to resolve any issues. The process is not an exact science, but the company will do what it has to do to make the client happy. In some cases, they will give a partial or full refund. If the problem is an IAG salesperson, the company will take away commissions. IAG does not have a standard process for resolving complaints. Each complaint is different and must be considered individually. The most important factor to preventing complaints is keeping the lines of communication open. IAG would rather deal with the issue internally before external parties are involved. The company representatives frequently do reach outs to their clients to make sure there are no issues.
During a recent incident, a client was not happy because he did not clearly understand the process that the company was using. The client requested a refund of the money he had paid for IAGs services. The evaluation had already been completed for the client, so IAG suggested providing the client with an appraisal free of charge. The client was also given the option of a consultation with the optimization team without charge as well. Ultimately, IAG also offered a partial refund because the company agreed that the representative did not do everything he should have done and rushed through the process. The client was happy with this outcome, and the optimization will help the client in the long run. Also, IAG stated that they are confident that the client will use their services again.
In the past, IAG states that they did not always follow up with clients and contact them proactively. They state that they are striving to make up for this today. Also, they are in an ongoing process to increase the quality of the products they offer, especially in a tougher market. Also, they are making changes that will make it easier for the client to get in touch with them. This increased communication may even include giving out a personal cell phone number to a client who is a trusted advisor. The ultimate goal is constant communication and heavy relationship building. IAG strives to get to know some of their more valued clients personally.
One priority for IAG is to return calls from clients quickly. All client calls require a call back, and they may require multiple call backs if they cannot connect with the client. Ripoff Report has brought to light some issues that IAG has had in the past with analysts providing too much information regarding the valuation of the business in the initial stages of the process. Some clients have over valued their business based upon statements made by the analysts. To remedy this problem, IAG has asked the analysts to avoid giving out information in the field until after the appraisal process has been completed.
Being part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program means a lot to IAG and they take Ripoff Report very seriously. The company respects Ripoff Report because it shows they are a verified and legitimate business. With this in mind, IAG strives to be a better business.
International Acquisition Groups analysts have expressed that they feel very confident doing their job. The VP of IAG stated, "I have seen Mr. Hullender take personal interest in the advertisement and back-end conversations of each client, even when a listing is not assigned to him. It always gives me great pleasure to speak with a customer who has received personal assistance from our director of acquisitions in finding the right buyer for his or her company.
International Acquisition Group takes employee satisfaction seriously, as well. Employee feedback and surveys reveal comments such as this: "IAG provides a very positive environment that is conducive to work. Suggestions and improvements are always encouraged and attended to. Jason and the management team are always providing growth opportunities for us. He takes the time to listen and communicate with both employees and customers." Rip-off Report was pleased to learn that IAGs past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
International Acquisition Group recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation, IAG has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our investigation, which included discussions with Mr. Hullender and many of his past and current associates, Rip-off Report is convinced that International Acquisition Group is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
SPECIAL NOTE ABOUT THE ONE REPORT THAT WAS FILED ABOUT INTERNATIONAL ACQUISITION GROUP:
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer ..
NOW TO THE ORIGINAL REPORT THAT WAS FILED
International Acquisition Group IAG Buyer Beware!!! Don't be duped by high pressure sales tactics. Carrollton, Texas
To all business owners: Be very careful giving this company any money! They use very slick and highly trained sales people to convince you they can sell your business. Their goal is to collect your money and then go to the next sucker that will pay their fee. Any local business broker can and will provide the same service and you only pay if they sell your company.
IAG tries to convince you that you need a business valuation to determine the TRUE value of your business, but as I said earlier, any business broker can recast your financials to determine the value for you, and it's free!!
International Acquisition Group used to be called "Great Western Business Services", then became NBCS and is now known as IAG or International Acquisition Group. They keep changing their name because they keep bankrupting their other companies which is bizzare!! How many times have you changed the name of your business because of a bad online reputation or because you bankrupted your business?
This organization is after one thing, YOUR MONEY!! They don't even care if they know they can't sell your business, they'll take your money anyway. BEWARE!!!!!!
This report was posted on Ripoff Report on 12/18/2012 10:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/International-Acquisition-Group-Ripoff-Report-Verified-Safe/Carrollton-Texas-/International-Acquisition-Group-REVIEW-IAG-total-commitment-to-customer-satisfaction-IAG-983763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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