• Report: #800302

Complaint Review: International Checkout California

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  • Submitted: Mon, November 21, 2011
  • Updated: Sun, November 27, 2011

  • Reported By: Alex UK — Somerset Nationwide United Kingdom
International Checkout California
7950 Woodley Ave , Unit C Internet United States of America

International Checkout California Retro Planet.com International Checkout , Awful customer service, Fraud with Credit Card Internet

*Author of original report: sorted

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Awful Service and Fraud.   
Order: 1503376

I bought the item on 3th November, after
read the reviews on the site, Im confident my item should be arrived on 10 or
15 days.  
Then used standard delivery USD 37 (NO cheap)
and on the notes area write:  Please be ensuring
the item must be arriving on or before 21th November.   (18 days) plenty time

I placed the order via International
Checkout   and paid with American
Express.

On 
10th November International Checkout send me an e-mail inform
the item arrive to the warehouse shortly.  

That
same day American Express inform my card has been hacked, from the area US
California. 

 
 15th November they dispatch my
order via DHL   after 13 days I been
ordered.

Today is 18 days order the item and still
is not with me.      

The owner of Retro Planet contacted with me
and offer refund if my order is late, I hope receive some compensation.  

 Retro Planet say they Feedback or customer
review are genuine, I choose Retro Planet because whole reviews say about the
fast delivery, Unfortunately not for me, or maybe wait more than 18 days is
fast delivery? ,  I leave a note, Please
need on or before 21st.  But
they not matter. 

International Checkout have awful customer
service, they replied automatic, and not care what happen.  Inclusive hacked Credit Card.   


 We forward all information about my
purchase of Retro Planet and International Checkout about this fraud with my credit
card, and they investigate why many customers of EUROPE their cards is hacked
after use International Checkout,


 There is another forum: ComplaintsBoard.com
where appear the real customers Reviews.  

After that, my experience is never ever
trust on customer reviews of the page where you get the item; they only put the
good ones.  Blog, forums or pages as
complaintBoards are the real experiences of customers.  

Sure International checkout say, we not take
responsibility about delays on customs or courier, unfortunately for
International Checkout, DHL no have delays but International Checkout and Retro
Planet took 13 days to decide dispatch my item



This report was posted on Ripoff Report on 11/21/2011 03:51 AM and is a permanent record located here: http://www.ripoffreport.com/r/International-Checkout-California/internet/International-Checkout-California-Retro-Planetcom-International-Checkout-Awful-customer-800302. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 0Employee/Owner
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#1 Author of original report

sorted

AUTHOR: Alex UK - (United Kingdom)

Retroplanet and International Checkout  contact me last Friday and they sorted out this matter.

there is nothing more to complaint to both companies.

Everybody happy

regards
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