• Report: #412781

Complaint Review: International Duct Cleaning

  • Submitted: Fri, January 16, 2009
  • Updated: Fri, December 28, 2012

  • Reported By:Elk Grove Village Illinois
International Duct Cleaning
1924 W Summerdale Ave Skokie, Illinois U.S.A.

International Duct Cleaning Dishonest, poor quality, unprofessional, rude, and total thiefs Skokie Illinois

*Consumer Comment: Not fraudulent

*Consumer Comment: International Duct Cleaning - Are you really sorry?

*UPDATE Employee: Rebuttal -International Duct Cleaning Inc

*UPDATE Employee: Rebuttal -International Duct Cleaning Inc

*UPDATE Employee: Rebuttal -International Duct Cleaning Inc

*UPDATE Employee: Rebuttal -International Duct Cleaning Inc

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I first came across International Duct Cleaning (IDC) in the Value Pak coupon mailer. I called the 800 number to inquire about their special prices and promotions. Their current special was unlimited vent cleaning for 99 dollars (1 furnace). They also advertised an additional 10% discount for pregnant mothers and seniors. When I asked the guy about the additional 10% off for seniors, he didn't want to give it to me but then after wheeling and dealing, he finally agreed to give me the 10% off at price of $90 (as they had advertised) I should have known then there was going to be a problem.

I also confirmed with the sales person on the phone that this included cold air returns, he said Yes, cold air return cleaning is included. I confirmed this with him on the phone for than once during the course of our conversation. What he failed to tell me and what I have come to learn is that their version of cleaning the cold air return is just vacuuming the outside register - that's it!!! What a RIP OFF!!

When the cleaners arrived, they had no idea on what price my order was settled on and they were going to charge me an additional $12 just to vacuum the register on the cold air return. I told him to leave and get out of my house and then he agreed to do it for no additional charge. So the people that came over to the house did not know or had no idea what the order was for and how much, they tried to wheel and deal to get more money when they are actually at your home on site.

Plus the cleaners were very greasy looking guys, very gross. I didn't even want them near my home. It was a very bad experience and I would NOT recommend this service to anyone.

Mary
Elk Grove Village, Illinois
U.S.A.

This report was posted on Ripoff Report on 01/16/2009 08:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/International-Duct-Cleaning/Skokie-Illinois/International-Duct-Cleaning-Dishonest-poor-quality-unprofessional-rude-and-total-thief-412781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 6Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Not fraudulent

AUTHOR: VNessa - (United States of America)

I have used this company before, not International whatever, but the company who has the number now. I have been completely satisfied with the service and am offended that people are writing such things when they cannot possibly know how to clean their own ducts or know anything about their furnace unit or they'd clean it themselves. 

The company who NOW owns this number is wonderful and has many satisfied customers.

I think it's important to acknowledge that people, in general, are miserable and bored. Many people file complaints just to get a refund, I see it often. A terrible shame but it's the truth.

Venessa,
Palatine, IL
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#2 Consumer Comment

International Duct Cleaning - Are you really sorry?

AUTHOR: Barbara - (U.S.A.)

International Duct Cleaning: You know this report was about your company in Skokie! This customer might have made an err in the address but their report as well as mine and others about your company are right on the mark. You never give your name - you do not settle disputes - you do not give good service at all - you don't return emails addressing problems and your prices are a rip - It is true about Let the Buyer Beware - and we all should have researched your company before using you - If you were really sorry about the inconvience you would have your employees do the the job right in the first place and not be so pushy!
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#3 UPDATE Employee

Rebuttal -International Duct Cleaning Inc

AUTHOR: Idc - (U.S.A.)

I assume it is not the same company. The address on this rip-off report is incorrect. Our physical address is:
5051 Coyle Ave, Skokie, IL 60077 and not 1924 W Summerdale Ave, Skokie, Illinois.
Also, the company doesn't have any customer under the name Mary from Elk Grove, IL.

Sorry for any inconvenience,

for any further questions please call: 847-676-3828
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#4 UPDATE Employee

Rebuttal -International Duct Cleaning Inc

AUTHOR: Idc - (U.S.A.)

I assume it is not the same company. The address on this rip-off report is incorrect. Our physical address is:
5051 Coyle Ave, Skokie, IL 60077 and not 1924 W Summerdale Ave, Skokie, Illinois.
Also, the company doesn't have any customer under the name Mary from Elk Grove, IL.

Sorry for any inconvenience,

for any further questions please call: 847-676-3828
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#5 UPDATE Employee

Rebuttal -International Duct Cleaning Inc

AUTHOR: Idc - (U.S.A.)

I assume it is not the same company. The address on this rip-off report is incorrect. Our physical address is:
5051 Coyle Ave, Skokie, IL 60077 and not 1924 W Summerdale Ave, Skokie, Illinois.
Also, the company doesn't have any customer under the name Mary from Elk Grove, IL.

Sorry for any inconvenience,

for any further questions please call: 847-676-3828
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#6 UPDATE Employee

Rebuttal -International Duct Cleaning Inc

AUTHOR: Idc - (U.S.A.)

I assume it is not the same company. The address on this rip-off report is incorrect. Our physical address is:
5051 Coyle Ave, Skokie, IL 60077 and not 1924 W Summerdale Ave, Skokie, Illinois.
Also, the company doesn't have any customer under the name Mary from Elk Grove, IL.

Sorry for any inconvenience,

for any further questions please call: 847-676-3828
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