• Report: #420755

Complaint Review: Internet Initiative

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  • Submitted: Thu, February 05, 2009
  • Updated: Wed, March 04, 2009

  • Reported By:Fond du Lac Wisconsin
Internet Initiative
5940 S. Rainbow Blvd Las Vegas, Nevada U.S.A.

Internet Initiative DEBIT FRAUD Las Vegas Nevada

*Consumer Comment: More info

*Consumer Comment: Some additional information

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In speaking with my debit/credit card company, I was given a phone number for Internet Initiative 2 Las Vegas. It is 888-657-8585 (MT).
They have illegally billed me through my DEBIT card for almost $75.00!!

Molly
Fond du Lac, Wisconsin
U.S.A.

*EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

This report was posted on Ripoff Report on 02/05/2009 05:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/Internet-Initiative/Las-Vegas-Nevada/Internet-Initiative-DEBIT-FRAUD-Las-Vegas-Nevada-420755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

More info

AUTHOR: Melanie - (U.S.A.)

I have a Pending Transaction on my debit card from Internet Initiative. I have a pre-paid credit/debit card. I called them they said they couldn't do anything till it is a cleared transaction. They also adv that there was no company info attached to the transaction. So, I googled Internet Initiative and found this site. I also saw the phone number for this company here on this site. I called the number and was told they couldn't find my account by my name and I said they wouldn't because I didn't have one. The gentleman then wanted my card number to access the chare and info. He said he couldn't find any info. He took my number and said someone would call me in 10 min. I waited 25 min and called back. The girl I got was very rude, would not listen to what I was saying, when I asked repeatedly for a Supervisor she threatened to disconnect the call. She then said she would go see if a Supervisor would take the call, but that they would likely tell her to handle the call. When the line picked up it was a Supervisor, I tried to explain what was going on and he kept interrupting me. He told me there was nothing they could do because they are just a 3rd party call center. I asked then for the number to Internet Initiative and he said he couldn't do that because he doesn't have that number. So, I guess now I have to wait for the Transaction to clear and then dispute it.
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#2 Consumer Comment

Some additional information

AUTHOR: Robert - (U.S.A.)

I just want to add that I posted a rebuttal earlier you can find it searching this site for Internetinitiat or Internet Initiative or Internet Initiative 2.

I just want to add that I placed several call to their phone number, that was given to my by my bank since they charge my debit card and the phone number is on the charge and nobody answer the phone.Again this phone number is 1(888)657-8585

Robert

Miami Beach,FL,USA
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