We started receiving toner for our copier at the whopping price of $1435 a shipment. After one shipment came, the "representative" called and insisted that our company (affiliated with a state university) had authorized quarterly shipments beginning in March of 2004. All phone calls were usually prefaced with an apology that the "computer systems" were double-billing us. But, "by the way," another shipment was on its way.
After two shipments I asked the "representative," Jim Carmichael, who in our department had actually signed off on this agreement, since a) we didn't really need that much toner, and b) no one here had informed me that such an agreement had been authorized. Initially he told me that he didn't know who had authorized it, then his story switched to "you don't have an actual contract." I told him that we didn't want any more shipments, to which he became very rude and aggressive. When I wouldn't back down he agreed to fax over a statement saying that shipments would cease (11/04).
Today I got another phone call with the apology that IDC's computers were malfunctioning and we would be getting a double-bill. By the way, Jim Carmichael casually said, we were going to receive our next shipment soon. I got into an arguing match with him because he apparently didn't have a record of the fax he sent saying we weren't going to get any more shipments (fortunately, I did).
He insisted that I personally had signed our group up for this arrangement but somehow could not provide any documentation supporting this. When I pointed this out, and reminded him of our previous conversation, he accused me of making things up, to which point I hung up on him.
He immediately called me back and told me that I didn't know how to have a conversation and that I HAD to listen to his explanation. Repeatedly I asked him about the original arrangement and I got the "I don't know" answer at least a half dozen times. I asked to speak to his supervisor and he blew up, saying he didn't have one and I HAD to talk to him.
During the course of this conversation he also insisted that I had signed a contract in July (whereas before he had said it was in March). When I pointed this out to him, he said he was just going by what he had in front of him. I requested copies of whatever this was.
He asked me to fax him the statement where he said he would cease shipment, and that AFTER I DID THAT he would send me his documentation within the hour, along with a follow-up phone call. Three hours later, I haven't seen anything or heard anything (big surprise).
My supervisor did a search for IDC ServCO and this fraud-reporting page came up; too bad I didn't know about it earlier!
She also tried to call him and no one answered the phones. These people are frauds. Unfortunately, legal action may be necessary to stop the harrassment.