• Report: #900923

Complaint Review: Interstate Fleet Services

  • Submitted: Thu, June 21, 2012
  • Updated: Fri, June 22, 2012

  • Reported By: Chris — Lexington Kentucky United States of America
Interstate Fleet Services
460 Caredean Dr. Horsham, Pennsylvania United States of America

Interstate Fleet Services I-Fleet Withheld pay when I quit, takes hours to get parts paid for, makes employee look bad for their lack of business ethic, the list goes on. Horsham, Pennsylvania

*REBUTTAL Owner of company: Response

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Do not work for this company.  They will lie to you about benefits and pay.  They leave you hanging when you need to buy parts for a job you are on.  They schedule jobs while you are on a job, then expect you to leave the job you are on for the other (royally pissing off the driver).  Don't let them tell you you'll get insurance because it is a big, fat lie!  Oh, and if you quit, don't expect to see the week of pay they still owe you because they will find a way to scam you out of it.  The dispatchers are horrible.  If you find a part and call them so they can buy it they will tell you it is too expensive and to find it elsewhere, then take an hour plus to buy the part.  You are pretty much guaranteed to deal with pissed off truckers if you work for this company because they take so long to do everything.  Billing takes an hour plus usually as well.  These people have no idea how to run a business and forget EVERYTHING.  Please, do yourself a favor and don't waste your time working for this company.

This report was posted on Ripoff Report on 06/21/2012 12:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Interstate-Fleet-Services/Horsham-Pennsylvania-19044/Interstate-Fleet-Services-I-Fleet-Withheld-pay-when-I-quit-takes-hours-to-get-parts-paid-900923. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
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#1 REBUTTAL Owner of company

Response

AUTHOR: Interstate Fleet Services - (United States of America)

When making a complaint and the person complaining lies about their idenity, that tells you everything about their creditibilty. First and foremost, we have never employed a single person name Chris in the state of Kentucky.

Furthermore, we have only had one mechanic quit which came after he was questioned and found out he was under investigation for stealing and doing side jobs in our company vehicle after we not only paid him well but treated him with nothing but dignity, respect and fair. That person returned our truck to us in shambles (pictures included) with things missing, dented fender and damaged door from what he reffered to as the wind however failed to provide a damage report or some type of supporting documentation that proved the damage was not carelessness.

Regarding billing, taking payments and purchasing parts. Unfortunately sometime it is a process because our customers are kept in the loop and make all the decisions concerning their vehicles. We don't just throw their truck back together and slap them with a overpriced unexpected bill so if we were not moving fast enough, I don't know what to tell you. Here at Interstate, our customers come first!

I am however puzzled that one would complain of that when our technicians gets paid salary anyway and their total work hours for the week almost never amount to what the technician is actually being paid in hours.

Our company was founded less than two years ago with one truck and one employee. We are 100% asset owned and have grown to provide jobs and service to customers to more than half the country. Through countless hours of hard work and dedication we provide all that we can for our employees and our customers and we will continue to do so.

We wish this former employee well.



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