- Report: #1141875
Report - Rebuttal - Arbitrate
Complaint Review: Intersteel fence Ltd
Intersteel fence LtdBulebel Industrial estate Internet Malta
Intersteel fence Ltd A rusted steel spiral staircase after less than 5 months Zejtun Malta
*Author of original report: Settlement achieved
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In March 2013 i contacted Mario Attard from Intersteel fence Limited to come on site and provide a quote in order to construct a spiral staircase. He came twice and on the second occasion brought over his foreman in order to probably analyse what was required. he then provided a quote for E3142 excl. VAT which I accepted. The company erected the staircase on site before dismantling it and taking it back to the factory for treatment and spray work. This methodology was quite odd (compared to other companies) and it must be noted that that it was first erected wrongly with no headroom allowed and I made them dismantle it and re-erect it. Once it was dismantled and taken to the factory for treatment, Mario Attard promised that within a maximum of 3 weeks the stairs will be delivered.
However, this process took 8 weeks for some unknown reason and despite my repeated complaints the company always came up with some random excuse. [continued below]....
Five months after installation, the staircase started to rust and within 2 months the rust had spread throughout the staircase. The first signs were paint blisters but eventually the paint started spalling off. I sought an architect's opinion and as well another steel manufacturer and both blamed Intersteel fence Limited. They both said that the rust appeared too quickly and was likely stored in a humid place during the excessive delay, started to rust and was simply covered up with paint. The undercoat applied was probably also not up to standard according to the steel manufacturer. It must be noted that the rust appeared sporadically and thus laid claim to the fact that it must have first appeared before delivery.
Despite all this, Intersteel fence Ltd refused to acknowledge any blame and first blamed the paint and the proceeded to blame humid conditions in the house. The architect called the latter claim ludicrous as all other steel and wooden fixtures in the vicinity were un damaged. Mario Attard said that he will not repair anything unless we pay E2919 which would probably buy me a new staircase. How unprofessional !!!!!
This report was posted on Ripoff Report on 04/26/2014 06:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Intersteel-fence-Ltd/internet/Intersteel-fence-Ltd-A-rusted-steel-spiral-staircase-after-less-than-5-months-Zejtun-Malt-1141875. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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