- Report: #480524
Report - Rebuttal - Arbitrate
Complaint Review: Interwarn.com
Interwarn.comhttp://www.interwarn.com Internet United States of America
Interwarn.com They control the purchased license and then ignore you when you ask to reset it do to a hardware crash, etc. Indiana
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I also purchased a license from interwarn.com for the radar. The first time I reformatted my hard drive and reinstalled the software. After this, I installed the interwarn software again and typed in the license number and it would not work. I contacted Interwarn and the response I got back was you have to uninstall the software first and it will free up the license. As I recall they freed up the license.
The second time before switching to a new computer I uninstalled the software. It said that it unregistred the license or something to that effect. After installing the software again and typing in the license number it said not to use the license number again. It would not work. So I contacted Interwarn and informed them of the problem. No response. I tried the license number and same problem. I contacted them again a few days later and no response. So I tried typing in the license number and it worked.
The third time I contacted them after attempting to registrer the license and the same problem stating that I should not use this number. I contacted Interwarn by email with my name and license number on Aug 4 at 9:38PM. This is the response I get back on Aug 4 11:38PM:
Were going to need more specifics. Uninstalling the software would free up your license for use as you so choose.
I contacted the same guy again on Aug 5 12:34AM with this email:
>I must have not uninstalled on the old computer at home. I got a new computer and have not used the software since the old one which has been a while. I downloaded stormlab from your site and attempted to enter the username and registration code and I get the error message shown below. The original license was purchased on Sat. 9 Feb 2008 21:25:09 according to the email print out I have.
I'm not sure what is all needed, but here is the username and reg code and my address. I can email a copy of the original email I got when I purchased the license but I will need to scan the print out at work since I do not have a scanner at home. Let me know if you need that and I can do so.<
Below this I included my full name, my home address, my phone number and the license number again.
Later in the evening on Aug 5 I tried the license number again and it would not work but came up with the same do not use message. I checked my email and no response from my last email I sent at 12:34AM. So I sent this email because at this point I am getting fed up with the whole thing:
>Sent: Wednesday, August 05, 2009 6:39 PM
ok thanks. I'll stick with Weathertap and encourage other's to do so as well
without the licensing issue.<
Roughly an hour later I get this email response:
>Evan Bookbinder wrote: "Ok thanks?" I'm not sure what this is in response to as I don't see how any of our very timely and courteous replies would have yielded such a inappropriate response. Would you at least be so kind as to inform me as to how we didn't provide timely service in correcting your license issue within 10 minutes of your followup response? Evan B Storm Alert Inc<
Now notice how quick his response is when your not asking to free up a license.
Here is my response email:
>Subject: Re: [Fwd: Re: Storm Lab4.0] From: Perry Date: Fri, 07 Aug 2009 19:13:25 -0400 To: Evan Bookbinder I'll be glad too.
The "OK Thanks" message (and I think you know) means that your silence means you have no intention of fixing the license lock. The problem is it was not 10 minutes. If you would have NOT removed the rest of the email and read it you would have figured this out from the get go. The first email I sent was at 9:38 PM on Aug 4. The proof is in the pudding below. You responded back at 11:38 PM requesting more information. At 12:44 AM Aug 5 I respond back again with additional information with a license number my name, my address and offering to fax a copy of a license I bought months ago. At 7:38 PM Aug 5 I responded back with my final email after I tried to enter the license number again to find it tells me not to use the number again and checking email with no response. Now. We went through this same issue a while back ago where I lost my OS from a disk error and was unable to uninstall the software to free up that license. I waited a few days as I recall and there was no response. I sent another email and the license was finally free'ed up with no return courtesy email informing me that it had been. I just tried it again and it worked. Your software is very nice. Your support needs work. After the customer purchases a license you don't seem to have a very strong urge to offer support. I can understand the license restrictions, but if you are going to control the license from your end, you need to ensure that you take care of the customer or you wont have any. You expect the customer to abide by the license rules, but you don't seem to keep your part of the bargain. It works both ways. I could care less at this point whether you free up that license or not because I moved on to GRlevelX and I can write my own software to extract NWS bulletins to my site. But I do wish you luck with your support problem.<
Here is his response to the above email:
Evan Bookbinder wrote:
At 12:44 AM Aug 5 I respond back again with additional information with a license number my name, my address and offering to fax a copy of a license I bought months ago.
At 7:38 PM Aug 5 I responded back with my final email after I tried to enter the license number again to find it tells me not to use the number again and checking email with no response.
And our server shows that shortly after the 12:44 email, your license was freed up in response to the information. There is no reason that your codes should not have worked fine then, or work correctly at this time.
Your software is very nice. Your support needs work. After the customer purchases a license you don't seem to have a very strong urge to offer support. I can understand the license restrictions, but if you are going to control the license from your end, you need to ensure that you take care of the customer or you wont have any. You expect the customer to abide by the license rules, but you don't seem to keep your part of the bargain. It works both ways.
I appreciate the honest feedback, but Im not sure where we can improve. I did need additional information from you in order, but even at the early hour, your codes were reset per above. I will make sure that courtesy emails are sent from the server when licenses are reset and apologize if you did not receive one. They are usually sent out to let someone know hey your licenses have been reset, please give them a go and I certainly encourage you to enter them if you havent done so from the 5th up through now.
Evan<END OF EMAIL
This report was posted on Ripoff Report on 08/15/2009 06:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Interwarncom/internet/Interwarncom-They-control-the-purchased-license-and-then-ignore-you-when-you-ask-to-rese-480524. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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