- Report: #347261
Report - Rebuttal - Arbitrate
Complaint Review: Intex Pools
Intex PoolsPO Box 1440 Long Beach, California U.S.A.
Intex Pools Warranty Fraud Long Beach California
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I called the "Customer Service" line and was told that because we are now past one year, they would not honor the warranty on the pump. I explained that we have had the replacement pump for less than a year and was told by the manager that the warranty only applies to he purchase date and not the date the defective part was replaced.
This is obviously a manufacturer defect to make a pool filter pump impeller out of cheap plastic. However, it is not my fault that we have been bilked by this company and their shady practices. I asked to speak to a Vice President or President and was not allowed.
A replacement pump costs between $500-$1000 for a decent pump. If I had that kind of money, I never would have bought this low rent pool.
Fact is, I had no problems with the pool. The filter, while somewhat inadequate, was acceptable. All I asked was for them to honor the warranty and replace the defective pump and was told that they could not do that because people would be replacing them every year under warranty. He basically accused me and everyone else of being criminals instead of recognizing that the filter pump is a piece of garbage.
I am now going to contact the Attorney General of California and the BBB.
This report was posted on Ripoff Report on 07/03/2008 02:28 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intex-Pools/Long-Beach-California/Intex-Pools-Warranty-Fraud-Long-Beach-California-347261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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