• Report: #763455

Complaint Review: Intuit Quickbooks

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  • Submitted: Wed, August 10, 2011
  • Updated: Fri, June 29, 2012

  • Reported By: Stephanie Thomas — Pittsburg Kansas United States of America
Intuit Quickbooks
Internet United States of America

Intuit Quickbooks Hello stephanie t, Thank you for your interest in QuickBooks Online Basic. Unfortunately, the credit card you used to pay for your subscription for Trinity Services Group has been declined. To Internet

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This makes me soooo mad.  They are trying to scam my bank info.  (((REDACTED FOUL LANGUAGE))) them.  I am a respectable middle class business person who pays her bills and taxes.  This is what they sent me.  Please handle this.....

Hello stephanie t,Thank you for your interest in QuickBooks Online Basic.Unfortunately, the credit card you used to pay for your subscription for Trinity Services Group has been declined. To fix this, please log in immediately to update your payment information.If you don't resolve this issue shortly, your subscription will be suspended, limiting your ability to add or edit data until successful payment is received.Your credit card could have been declined due to one or more of the following reasons:An invalid account numberThe credit card expiredThe account is over the card limitThe card has been listed as lost or stolenThe issuing bank has chosen not to authorize your credit card electronicallyTo change your credit card information, follow these steps for the most common issues:Invalid account number or expired credit cardUpdate your credit card account information:Log in at https://qbo.intuit.com/.Click My Account in the upper-right corner.Click Change Credit Card Information.Update your credit card information and click Save.Account over limitIf funds are now available, resubmit your credit card:Log in at https://qbo.intuit.com/.Click My Account at the upper-right corner.Click Resubmit Payment Information.These changes will reactivate your account, and the subscription charge will be processed the following evening.What happens if you don't update your credit card informationYou have 14 days to update your credit card information, until 08/24/2011. After that date, you'll have "view only" access to your company. You'll be able to see your data, but you won't be able to add new information.If your credit card information isn't updated in the 90 days after 08/24/2011, your login will expire and your QuickBooks Online Basic company will be deleted.Got questions? Our Support Center is here to help.

Visit support.qbo.intuit.com.Thanks for managing your business finances with QuickBooks Online Basic!Best regards, The QuickBooks Online TeamNote: This email was sent from an address that can't accept incoming email.

This report was posted on Ripoff Report on 08/10/2011 04:36 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intuit-Quickbooks/internet/Intuit-Quickbooks-Hello-stephanie-t-Thank-you-for-your-interest-in-QuickBooks-Online-Ba-763455. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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