- Report: #65059
Report - Rebuttal - Arbitrate
Complaint Review: Intuit Turbotax
Intuit Turbotax2535 Garcia Avenue, Mountain View, CA 94043 PO Box 4000, Minnesota U.S.A.
Intuit Turbotax Rebate Not Honored - aweful customer support. ripoff Mountain View California
After multiple resubmissions, Intuit finally mailed a $24.99 rebate check for Turbotax 2001 (2002 Tax year). This check was lost and later found only after it had expired.
Multiple calls to the Texas rebate center yielded (1)instructions a call another 800 number which was out of service (2) a call to another retailer who did not have anything to do with the rebate and (3)upon demand, a hard to find Intuit Customer Support number(800-446-8843).
Intuit bluntly refused to reissue the check. They admitted they took the money as part of the original purchase but simply stated they would complete the refund only under the refund terms. Tough luck. If you want to play this game with them, and have the time to make resubmissions and follow-up phone calls for return of your own money, good luck to you.
This report was posted on Ripoff Report on 07/31/2003 03:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Intuit-Turbotax/PO-Box-4000-Minnesota-85565/Intuit-Turbotax-Rebate-Not-Honored-aweful-customer-support-ripoff-Mountain-View-Califor-65059. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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