• Report: #830168

Complaint Review: Intuit

  • Submitted: Sat, January 28, 2012
  • Updated: Sun, January 29, 2012

  • Reported By: HT — Warwick Rhode Island United States of America
2632 Marine Way Internet United States of America

Intuit TurboTax Federal E-File is not free! Internet, Internet

*Author of original report: Different Fee But Still Feeling Ripped Off!

*Consumer Comment: Not a ripoff

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I switched back to TurboTax after years of using Txxxxt-big mistake.
I receive a mailer each year with my new TurboTax CD. I have just thoroughly read the mailer and nowhere on it does it say there is a charge for Federal e-filing. State yes which I knew, you have to pay 19.95 for the State e-file.

I get to the screen after the ad for their credit card refund method and the total fee page shows a separate "Refund Processing Service Fee" for 29.95, not including the State Fee. Not until I reached this screen did the software or the mailer say anything about a fee for Federal e-filing!

Intuits VP is full of crap.

So I need to pay these thieves 49.90 for the privilege of e-filing. Never Again!!

Buy Txxxx (((REDACTED)))
  sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. [continued below]....

This report was posted on Ripoff Report on 01/28/2012 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/r/Intuit/internet/Intuit-TurboTax-Federal-E-File-is-not-free-Internet-Internet-830168. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Different Fee But Still Feeling Ripped Off!

AUTHOR: HT - (United States of America)

I indeed was paying 19.95 for the State E-file and 29.95 for the Direct Deposit service.

Nothing was charged to E-file my Federal Return and have it Direct Deposited.

I saw red and flew off the handle when that screen popped up.  I wasn't clear on the reason but $50 more on top of the $65 paid for the program.

I just check my records and I did not pay this last year!!

I just wish they mentioned the fee up front.  

$29.95 for Direct Deposit for My State Filing only-come on!!

I filed the State Return by Mail.
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#2 Consumer Comment

Not a ripoff

AUTHOR: Ashley - (U.S.A.)

You are getting your federal taxes filed for free. You are getting charged for the method of which you are getting your refund. Let me guess, you wanted it direct deposited in to your bank account? That's what you are being charged for. If you would have them send you a papercheck in the mail you wouldn't have that fee.
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