• Report: #1037839

Complaint Review: Invicta Watch Company

  • Submitted: Mon, March 25, 2013
  • Updated: Mon, March 25, 2013

  • Reported By: Jim — Glen Allen Virginia
Invicta Watch Company
1 Invicta Way (3069 Taft St) Hollywood, Florida United States of America

Invicta Watch Company 5 year warranty always costs money..even when it's free Hollywood, Florida

*Consumer Suggestion: invicta watch company and service dept.

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I've been a collector of Invicta watches for almost 3 years now. To date I've bought 27, some have been gifts while 21 have been for me. Overall, most of them have given me good service and most of them are the "Reserve" line which come with an automatic 5 year warranty. However, since I've bought them all through Shop NBC, I register all the non-Reserve watches as soon as I receive them and have all my paperwork from each watch to verify the extended 5 year warranty as described on Shop NBC.

The gripe I have first off is regarding the $28 fee that every watch (under warranty or not) is assessed to the owner when it is sent to Invicta for repair. Since each watch is then sent to Europe for repair (including such mundane "repairs" as changing out the battery) I know that my $28 is going to shipping my watch over and back..makes me wonder why simple repairs like battery changes can't be done in the states..of course, if you have a 5 year warranty and take the watch to a local shop you make the warranty null and void. But i'm questioning what's the difference at this point?

My case in point is that in July, 2010 I bought an Invicta Speedway watch as a gift for my dad who is in his 80's..he normally wears an old "beater" watch around the house but the Speedway is classy looking and he wears it when he wants to wear a nice watch. Which means he wears it primarily when heading to the doctor or going to church. It's not abused and hardly has a scratch on it..so when he said he recently pulled out the crown to set the watch a few weeks ago and the crown wouldn't reseat, I told him to give me the watch and I would send it to Invicta.

So I go to the Post Office, get my $28 money order and spend another $7 postage to get it off to Invicta. I had filed an online "e-service" request so they knew it was coming and mailed it off March 6th of 2013. The post office said it would arrive on March 8th and I've been checking the Invicta service website each week which showed "awaiting receipt". I sent along copies of my paperwork and warranty registration. Today is March 25th and after two prior calls which I was told they were backed up (and this is after being on hold for 30-40 minutes) I finally get an email saying the watch has been received and my bill for repair is $38. It's only coincidental that after calling earlier today I get an email that afternoon.

I called Invicta (my second call to them today) regarding this $38 repair charge and asked "what does my 5 year warranty cover?" Well, according to them, the crown and stem don't count..they only have a 1 year warranty. They told me that the works inside are covered but crystal, band and crown/stem are not. I paid approx. $80 for the watch on Shop NBC and now this repair will run $73 by the time it's done..not to mention the 90 day turnaround that all repairs seem to take. So my dad's watch will get back some time this summer..I have trouble with both the cost and length of time it takes to be repaired. Seems to me that not counting the stem and crown is like saying the steering system of your car isn't covered although the engine is..

Yet when I see the lavish Shop NBC shows from the Bahamas or the Invicta pavillion with the Invicta yacht in the background and some high dollar sports car parked next to it, it makes me angry that a 5 year warranty is worth so little that I need to pay for my watch to make the trip over and back from Europe and then to pay for non-warranty repairs which aren't (but should be) covered. To me, a warranty is a warranty..short of blowing up a watch with a stick of dynamite or obvious rough treatment, I don't think Invicta is standing behind what they make. I guess I need to move on to other brands. I don't begrudge anybody making money, that's good old capitalism, but if the product is that good, stand behind it and honor the warranty or don't offer a 5 year warranty and then the customer will know where they stand.






This report was posted on Ripoff Report on 03/25/2013 01:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Invicta-Watch-Company/Hollywood-Florida-33021/Invicta-Watch-Company-5-year-warranty-always-costs-moneyeven-when-its-free-Hollywood-1037839. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

invicta watch company and service dept.

AUTHOR: PJL - ()

i to have purchased many invicta watches and have watches that stopped working or flaws with the watch and or bracelets and bands.Because of the hassle and aggravation in trying to get a claim open and the absurd idea of paying for shipping both ways and for the repair itself ,i no longer buy invicta watches.   I think instead of all of us consumers with legit complaints who are being treated like we dont matter should maybe start demanding that sellers of these watches and the bogus warrenty that comes with them start being accountable and stand behind what they seem to be so dishonest about in the way they hype the company and especially the FREE 5 year warrenty that comes with the watches.                                      

On ShopNBC now ShopHQ they have these lavish remotes selling these watches as some of the best in Quality and how Invicta stands by thier product  no matter if you pay 50 or 1000 dollars and its just not true. I bought many Android watches from shophq and not only have never had a problem with them,but called thier company just to ask a question about my new watch and to my surprise the owner and designer Wing Liang got on the phone to personally answer my questions. Eyal Lalo CEO at invicta  cant even get people that work for him to answer the phone let alone start asking for money for what is said to be a free warrenty  as soon as you get to talk to them after waiting 45 minutes.                                                              

When does ShopHq start to hold invicta  and Eyal Lalo  accountable for his absolute dishonest  marketing  of invicta  watches? Maybe the both of them are having so much fun counting money and spending it on thier lavish remotes from  island getaways has put them in the mindset of sales are way more important than substance and a Quality product that they will both stand behind without further charging thier customers.  

i will no longer be supporting any invicta product  or ShopHQ for that matter and any other company that sells anything having to do with invicta or Eyal Lalo,you know the guy that brags about putting out 4000 new designs in a year,maybe he should just concentrate on putting just one design that wont fall apart within the first 3 weeks of being on someones wrist......Remember Everyone whether its invicta or any other company ,you dont have to stand for sub par products,just dont buy them....i will be spending my money on Android and many other worthy companies that deserve  my hard earned money. sincerely,PJL

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