- Report: #1026651
Report - Rebuttal - Arbitrate
Complaint Review: Invisiblemask.com
Invisiblemask.comInternet United States of America
Invisiblemask.com Invisible Mask Customers beware buying products from invisiblemask.com, Internet
*Author of original report: Updating review on pending refund
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Purchase: I purchased a clear mask on Dec 5, 2012 for the hood and side fenders claimed to provide the most coverage.
Who was wrong: This is where I felt that the product wasnt advertised correctly because to me "most" meant more than 50% coverage. In reality it provided less than 30% coverage. I take partial responsibility for not knowing a whole lot about this product and how this is marketed as most coverage. I admit that I am a little wet behind the ears when it comes to automotive parts.
Where the frustration began: I requested refund for the product and offered to ship it back Owner/seller Ken denied to refund in full and thats when American Express intervened. At this point, I got a nasty email from the owner about how I was committing credit fraud. His exact words "I have informed AMEX that you are possibly committing credit card." I felt that was uncalled for and this coming from someone who had never EVER had to call AmEx/other credit card company before to dispute charges. The same day I got email from Ken again and his response was, "Maybe we should start over, I will allow a return and give a full refund. In return, no bad reviews." Anyways,I sent the item back on Dec 26th through priority mail and notified AmEx. Today is March 10th 2013 and I am told that Seller never got the item back.
Unfortunately, thats the price one has to pay to conduct business over the internet. I lost $150 for this and I think I would be okay with that but I really wonder how Ken sleeps at night ripping off people?
This report was posted on Ripoff Report on 03/10/2013 06:13 PM and is a permanent record located here: http://www.ripoffreport.com/r/Invisiblemaskcom/internet/Invisiblemaskcom-Invisible-Mask-Customers-beware-buying-products-from-invisiblemaskcom-1026651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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