- Report: #467696
Report - Rebuttal - Arbitrate
Complaint Review: Iolo Technologies, LLC
Iolo Technologies, LLC7470 N Figueroa St. Los Angeles, California U.S.A.
Iolo Technologies, LLC Iolo Technologies (Systemworks Professional) is a total ripoff! They have extremely bad technical and customer service! Los Angeles California
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Their product is mediocre at best and conflicts with my anti-spyware program (I'm pretty sure anyway--no way of knowing tho since they won't call). Their anti-virus updates are less frequent than most of their competitors (from what I've read)--only once every day or so and none on weekends. The updates for everything else come only every few months, which is unbelievable!! They also drop features out of the product at will (that you PAID FOR ALREADY!!)--whenever they feel like it!! Sometimes they put them back a few months later--sometimes they don't--you have no control and can not depend on keeping the features that you've already paid for.
Their feature set is muddled and is designed to look like you are getting more than you paid for. By this I mean that there are many "cleanup features" that SHOULD be combined together (and ARE on other products of this type that I've had) but aren't. In particular, there are two Internet cleaner tools that appear to have no discernible reason to be separate from each other, except that they pad the feature set. The "PC Totalcare" and "System Analysis" tools also appear to be the same thing with two different names-again to pad the feature set. At any rate they are, at least almost the same, and are probably EXACTLY the same. They don't explain how they are different from each other (if they even are) any more than the "internet cleaner" tools do. Additionally these two, seemingly "comprehensive" all-in-one tools, do not seem to do the same level of "in depth" clean-up processes that the tools in the "Individual Tools" section do if ran one at a time. Or such is my impression, given that you can run them and then run the "Individual Tools" and you will see that the Individual Tools still have "tasks to do". Which means that Systemworks "comprehensive tools" are not really totally comprehensive. And furthermore, you cannot "pick and choose" which of those tools to use, since you don't need to use all of them every single time-there are no check boxes on the (so-called) comprehensive tools to enable or disable their various parts, or to set various preferences. Also those "all in one" tools" say they take 5-7 minutes to run, but, on my modern dual core 2.4 ghz 4gig RAM machine (with nothing else of any consequence running) they always take a half hour or more.
The "Find Duplicate Files" scanner is useless since it doesn't tell you what to delete and what not to. In fact their "Help Page" on this very subject tells you blandly that it can't help you (the tech twerps emailed me that page after telling me they were going to email me something to help me with the problem of having no idea which files I should delete)--thanks for absolutely nothing guys!! By the time I got the email, I was off the phone and out of their lives (which they knew would be the case I'm sure). Ended up just quitting the utterly useless "Duplicate File" finder program--we found 'em--so what--don't know what to do with 'em now?? I'm not deleting something that may cause a problem if I do! Iolo's brain dead geeks should KNOW this!! You'd have to be a programmer to know which duplicate files were ok to delete and which ones weren't--in which case, I can assure you, you would NOT need this product. They are such idiots!! I had a competitor product MANY YEARS AGO which TOLD ME which duplicate files I could delete and which I could not. AND you could delete them all at once (or one at a time). Iolo makes you delete them one at a time--I guess that's on the theory that if you just delete them SLOW ENOUGH, the knowledge that you don't have in the first place about which files are safe to delete, will have time to make it's way from that place in your brain where it doesn't exist, to that place in your brain where decisions are made on the basis of no information at all, which will then work your fingers magically, in the absence of conscious thought, to do something manually--THAT THE d**n PROGRAM SHOULD KNOW HOW TO DO AUTOMATICALLY!!!
The "Remove Installed Programs" program....doesn't work....at all. If Control Panel can remove it--MAYBE it can. But if Control Panel can't, NEITHER can System Mechanic (in my experience)--which negates any usefulness for that so-called "feature". I have programs on my desktop right now (and stuck elsewhere) that are half there and half gone and can't be removed, short of buying a new competitor program to (hopefully) remove them. I could begin to deal with all that (tho I see no reason why I should) IF ONLY they had good, U.S. based technical and customer service.
I'm going to PC Tools. I have one of their products (Spyware Doctor w/Threatfire) and EVERY TIME I have called I have promptly gotten a (VERY!) knowledgeable technical rep--and guess what, he's in the U.S. That's the way Iolo USED to be--but no more. Caveat Emptor--Let the buyer beware!!
This report was posted on Ripoff Report on 07/08/2009 11:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Iolo-Technologies-LLC/Los-Angeles-California-90041/Iolo-Technologies-LLC-Iolo-Technologies-Systemworks-Professional-is-a-total-ripoff-The-467696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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