- Report: #296443
Report - Rebuttal - Arbitrate
Complaint Review: Iolo Technologies
Iolo TechnologiesIolo Technologies, 7470 North Figueroa Street, Los Angeles, California, 90041, USA Los Angeles, California U.S.A.
Iolo Technologies, Iolo Tech They just invalidate my rebate because someone else use the same phone number Los Angeles California
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Promotion period: Purchase made between 11/21/07 to 11/29/07 from Frys.com
Upon calling 1-800-432-9102 the CSR says that these two rebates are invalid due to 'Household limit exceeded' as the limit is only for 1 rebate. And CSR says they treat the same phone number as the same address, which is ridiculous. Actually the other one using the same phone number to submit the rebate is the one living in the same apartment. But we are not the same name, address, household or company. We are just the students in the same university. Actually my second rebate definitely should with no problem because the rebate is limit 10 per address. I asking him to investigate the phone number to see if that is the personal phone number, and he rejected, and said no way to valid my rebates. I also provided a solution to change the phone number to my cell number, and was rejected either. They just want to reject every rebate without any reason!
Name of the CSR: JOE with job id: 830
Time of call: 6:30PM EST
Following are the rebate tracking numbers provided by http://www.rebatesHQ.com upon receiving all documentation in physical form. This includes receipt, rebate forms, upc by postal mail. All the below rebates are shown INVAID and the reason is 'HOUSEHOLD LIMIT EXCEEDED'.
Two Tracking numbers are:
Order numbers Quantity Date
Order Number: F0300077
Order Date: NOV 21, 2007 03:19 AM
Order Number: 1
Help me plz!
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This report was posted on Ripoff Report on 01/02/2008 05:08 PM and is a permanent record located here: http://www.ripoffreport.com/r/Iolo-Technologies/Los-Angeles-California-90041/Iolo-Technologies-Iolo-Tech-They-just-invalidate-my-rebate-because-someone-else-use-the-s-296443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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