- Report: #364683
Report - Rebuttal - Arbitrate
Complaint Review: Iolo Technologies
Iolo Technologies7470 N. Figueroa St. Los Angeles, California U.S.A.
Iolo Technologies Poor, Evasive and Un-responsive Customer Service Los Angeles California
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Nick was rude and kept disregarding my questions. When I asked to speak with someone else, he refused and kept insisting that I go through him. He refused to give me his name or his supervisor's name or to put me through to his supervisor when I asked. Then he hung up on me probably thinking that he could get away with this poor treatment.
The next time I called back, I spoke with Victoria. Victoria helped me initially, and gave me her name, Nick's name and the name and extension of their supervisor, Steve, so that I could report Nick. However, instead of transferring me to the supervisor so that I could give him the feedback, she put me through to a general mailbox. Also, when I e-mailed Victoria back to the e-mail she sent me, she never responded.
Finally, I've tried to call Steve, the supervisor at ext 107 from Aug 8 till Aug 18 and he never returned my phone calls or left me an e-mail or v-mailed me back.
I eventually figured out the problem I had by myself, but I wouldn't advise purchasing products from Iolo Technologies unless you don't expect to use their customer service.
Also, Dell should know about these issues with Iolo. When purchasing PC Tune-up from the Dell website, it defaults to purchasing it from Iolo. BUYER BEWARE!!!
This report was posted on Ripoff Report on 08/19/2008 04:18 PM and is a permanent record located here: http://www.ripoffreport.com/r/Iolo-Technologies/Los-Angeles-California-90041/Iolo-Technologies-Poor-Evasive-and-Un-responsive-Customer-Service-Los-Angeles-California-364683. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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