- Report: #988585
Report - Rebuttal - Arbitrate
Complaint Review: Iolo Technologies
Iolo Technologies7470 North Figueroa Street Los Angeles, California United States of America
Iolo Technologies System Mechanic Iolo System Mechanic 11.5 Caused Major Damage to my Computer Los Angeles, CA 90041, California
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I had installed Windows 7 professional 64bit, with all 133 windows updates, all Asus OEM Drivers, Microsoft Security Essentials etc on the SSD Drive (C:)
After installing the SysMech 11.5 I executed the program 1 time which caused a total Crash. I could not boot up the computer in safe mode, recovery or any one of a number of recognized MS rescue procedures. After many hours of trying to resolve this I finally had to re-install Win7,all updates, and pertinent files.
Foolishly I decided to re install SysMech the second time turning off all programs, Virus protection and Windows firewall. The exact same result (complete Crash) occured again.
Iolo in my opinion has the worst customer service and technical support I have ever seen in over 20 years of computer usage. Finally they emailed me and wanted me to reinstall their program (the third time and perform about 30 different tasks. No thanks I'm not your technician, just refund my $29.95 which they and Avangate BV refuse to do. I have saved all their nonsensical email communications should any attorney be interested in class action litigation or pursueing my legal remedies against them. I have registered complaints with the Better Business Bureau of the Southland, and online negative reviews with www.Softpedia.com Interestingly I note their are 37 1-3 stars and only 18 4-5 stars. On this site alone there are 14 negative reports.
This report was posted on Ripoff Report on 12/29/2012 10:58 AM and is a permanent record located here: http://www.ripoffreport.com/r/Iolo-Technologies/Los-Angeles-California-90041/Iolo-Technologies-System-Mechanic-Iolo-System-Mechanic-115-Caused-Major-Damage-to-my-Comp-988585. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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