I have played Iron Realms games with friends for 8 years. Several months ago, the administration and customer service personnel removed access to a friends character for breaking no rules then created and instituted a new rule to justify their actions.
I ceased playing one of their games (Achaea), for a while, out of disgust for the way that I was treated. My 8 year hobby was no longer enjoyable due to the regular and repeated actions taken against me by the administration as well as the ever present and repeating threats of the removal of my character despite having a nearly flawless player record. In this time, I broke no game rules and my character and player record is in line - or cleaner than - that of other character's of the same playing frequency.
Recently, other customers have broken the same rule that the administration created and gone unpunished. When I brought these situations to the light of the customer service department, specifically Jeremy Saunders, his reply to me was, quote: "If you send another email like this, I will be banning you from all IRE games".
Emailing Mr. Saunders was, essentially, my last and only recourse. It is apparent that I am no longer welcomed in the game and am told that access to my character will be removed - across all of their games - if I contact support to file any more grievances.
It is absolutely abominable that a customer should go to a customer service representative with a legitimate customer service issue and be told that if they report another, similar issue that they will be disallowed from a service that they have paid for.
I have spent, by my estimates, between $8,000 and $10,000 on Iron Realms Entertainment throughout the years and feel that this treatment and hostile attitude towards customers and customer service should be curtailed.