• Report: #826586

Complaint Review: Irvine Arts and Music Center

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  • Submitted: Sun, January 22, 2012
  • Updated: Thu, March 29, 2012

  • Reported By: Irvine Art and Music Center Rip me — Irvine California United States of America
Irvine Arts and Music Center
15315 Culver Dr. Suite 150, irvine, California 90624 Internet United States of America

Irvine Arts and Music Center Irvine Art and Music Center Internet

*UPDATE Employee: Former employee false accusation.

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My daughter needs the violin from school requirement and I rented one from Irvine Art and Music Center. When we returned it there was a very tiny scratch (I can barely see it) at the bottom of the instrument
The female manager name Jennifer Cheng demonstrated an outrageous rudeness toward me and my daughter. I told this female manager that I would pay the reasonable repair cost. The female manager attempted to charge me the repair cost 10 times higher than the original rental fee
I was extremely unpleasant that this female manager took this opportunity to rip us off. I decided to take somewhere to fix the problem. Eventually, it only cost us very reasonable cost to repair the minor scratch
Parents do not rent any music instrument from this horrible business. And dont send your kids to their after school program. They will rip you off as well

This report was posted on Ripoff Report on 01/22/2012 12:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Irvine-Arts-and-Music-Center/internet/Irvine-Arts-and-Music-Center-Irvine-Art-and-Music-Center-Internet-826586. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Former employee false accusation.

AUTHOR: Irvine Art - (United States of America)

This user is not a real customer. She's a former employee that was laid off due to low work ethic. She has been posting false accusations on multiple company review websites.

We had proof it was her because when she first started she used her own account, and all her stories targets our manager. Also, she continues to list our manager's full name, and misspell it in every post.

If she can provide proof that she's a real customer, and that she really was "ripped off" from us, we will be happy to change our ways, and attempt to resolve the situation. However, she is a former employee telling a false story and should not be allowed to post false claims. 

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