- Report: #979478
Report - Rebuttal - Arbitrate
Complaint Review: Isabelle & Company
Isabelle & Company4800 Golf Road Eau Claire, Wisconsin United States of America
Isabelle & Company Jessica Fredrickson Non disclosed policy: Refused refund on Returned unworn new dress with tags and receipt one day post purchase. Refused to respond to inquiries in person, phone or by email. Buyers beware!! Eau Claire, Wisconsin
*Author of original report: Communication and response from the business owner
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It is printed on the receipt, but the receipt was placed in the bag. The next day after talking to me, she took the dress back, unworn, tags still on the dress, receipt in hand. The store accepted the dress back and told her that no refund would be made on her credit card. Only an in-store credit at a place where she will never shop again. She asked to speak to the manager, but was told that the manager was not there. We suspect she was actually being helped by the owner, Jessica. MY daughter returned the next day and asked for the manager. Again, she was told that the manager was not in. My daughter left a written message asking to be called. We also emailed the website and facebook page contact info. No response in a week. After posting publicly on her facebook page, the owner, Jessica came forward and responded. She claims this is a common policy amongst exclusive boutiques.
This shop is located in a mall in Eau Claire Wisconsin. The store owes over $40,000 in sales and income tax and has been delinquent in payment over 90 days, indicating financial pressure. The return and refund policy reflects poor service and flawed business management.
Buyers beware. The clothing is cute. But you buy and you pay and there is no recourse.
This report was posted on Ripoff Report on 12/08/2012 09:17 AM and is a permanent record located here: http://www.ripoffreport.com/r/Isabelle-Company/Eau-Claire-Wisconsin-54956/Isabelle-Company-Jessica-Fredrickson-Non-disclosed-policy-Refused-refund-on-Returned-u-979478. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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