Verna has personally yelled at me, a rentor in the office when I requested a repair be done.
Verna has personally stated "we just aren't going to do it" in regards to repairs.
Brittany, the secretary has left a phone message stating "we notified the landlord and it just isn't going to be done" in regard to repairs.
Verna has personally told me that she is not going to give me the address to my landlord so that I may write them, violating my tenant rights.
The property has sustained damage causing illness and Josh refuses to clean it up. He states lies, gets tenants confused when talking to us states to us that we said one thing, when he is talking about my neighbor and states it is "on us."
Josh and Verna have told landlords whose property they manage that they "just are not going to get any more pictures, they don't care what the contract states."
False repair charges are made upon the tenants when requests for repairs are done and then we are told if we fail to pay them they will evict us. They have stated this to me as well as the other tenants in my building. I live in fear of being evicted if I report needed maintenance.
The carpets have not been changed in ten years. All of the apartments have had floods in them several times from the A/C units over the course of the past 12 months.
The yard personell constantly damage personal property when mowing. Both Josh and Verna have been notified of this. They refuse to relay the message to hold them accountable for the damages caused.
When specialists, whether it be plumbers or A/C repair personell have to be called, Josh makes up lies about what was said by them and then charges us. I have called the people who have come to my place to make repairs. Both times they stated "I never said that, I wish they would stop doing this." in regards to Josh making up statements.
The carpet is molding.
There is mold growing on the walls.
The mold within the walls has made me and other tenants ill. We need a housing authority to come and inspect the building and the inside of the walls for mold. Past tenants state that after they moved out they were no longer ill. All of us have gone to the doctor and have doctors notes for the illnesses we have gotten due to unsuitable living conditions.
The paint on the baseboards are buckling due to flooding.
The back doors are completely rotten.
The board the A/C unit sits on, in all units has been flooded and several of the A/C units sit crooked. The board is unstable.
The seals on the windows are damaged and the windows are not able to be seen through.
None of the apartments have been cleaned in regards to new carpet, professional cleaners coming out, painting, locks being replaced/changed between tenants, A/C and heating units being serviced between and during tenants and proper maintenance of the plumbing and electrical systems.
A fan fell out of the ceiling and hurt a tenant and was left for repair with bare wires that arced for a week.
I had to pay to have my lock on my front door fixed when it was the managers (that being Isbell) responsibility to do so.
Failure to live up to contracted responsibilites to the landlords they manage for.
Verna is a slumloard who teaches at CTC college. She states this on her website. She teaches business classes. CTC needs to be warned that she is a slumlord and remove her from their staff before she teaches new business students that it is ok to treat tenants in this manner.
Verna and Brittany and Josh will yell at you and treat you as if you were not a paying tenant. For the record, I have always paid my rent in advance and have never been late. The other tenants have paid theirs in a timely fashion as well. To be degraded as a paying tenant in intollerable.
Reports to the BBB have been made only to be told by the BBB that if we, the tenant, do not pay to have a professional come out and say yes this is an issue and they need to fix it out of our own pocket, we lose the BBB report and they find in favor of Isbell.