- Report: #645803
Report - Rebuttal - Arbitrate
Complaint Review: Italia Pavers Inc.
Italia Pavers Inc.Mount Vernon, NY 10552 Mount Vernon, New York United States of America
Italia Pavers Inc. Alexei Abrao Company will not honor warranty. Work has fallen apart due to poor workmanship. Owner will not return calls for 4 months. Mount Vernon, New York
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I hired Italia Pavers to install interlocking pavers around my pool. This work was cover under a 2 year warranty. Now the 2 foot retaining wall is pulling away and sinking. I called Italia Pavers and they informed me that I was still covered under warranty but only covers poor workmanship. They would come and fix it for an additional charge. I called two Paving companpies and the informed me that the reason the wall is pulling away and sinking is because it was not installed properly on concrete Sonotube's.
I called Italia Pavers to let them know but they did not answer my calls or return my calls. After calling several times I finally Alex finally answers and tells me that he is just a sales person and that the owner is out of the country but will call me back. I wrote a letter and mailed it but they only have a P.O Box. I have been calling and leaving messages with the receptionist that apparently doesn't know the address where she works.
I have been calling for 5 months now and still nothing. I'm not looking for a refund I just want them to fix to stand by their work and fix the poor workmanship.
This report was posted on Ripoff Report on 09/29/2010 02:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Italia-Pavers-Inc/Mount-Vernon-New-York-10552/Italia-Pavers-Inc-Alexei-Abrao-Company-will-not-honor-warranty-Work-has-fallen-apart-du-645803. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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