• Report: #536471

Complaint Review: Ivory White, Boulder, Colorado

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  • Submitted: Wed, December 09, 2009
  • Updated: Wed, December 09, 2009

  • Reported By: stephanie — boonville New York U.S.A.
Ivory White, Boulder, Colorado
Boulder, Colorado Internet United States of America

Ivory White, Boulder, Colorado Free trial CAUTION EVERYONE Internet

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This business is unethical and rude, and this is a scam to take your money.  Pay close attention...below is the original email confirm they sent me....I thought it was $1 trial, after overage on my credit card yesterday, I called to find that Ivory White had billed me $79.00.  After several emails and terrible customer phone service, I am out $79 for a product I did not order, have not opened, yet they won't let me return or get a refund.  How is this not illegal to do this to unsuspecting customers?  Below are email interactions. 


Your Free Trial has already been rushed to you....Product Information
IvoryWhite Trial Fee $0.00
Shipping $1
Processing $0
Tax $0
Order Total $1


Terms and Conditions of How the Offer Works, Returns and Refund Policy, Privacy Policy and Contact Information:

You must be 18 years or older to participate in this free trial offer. You are required to use your own credit card or debit card, you cannot use the credit card of another person. By paying the shipping and processing charge, you will receive a free one week trial of IvoryWhite, complete with professional quality 3ml dental syringe with 22% carbamide peroxide mint flavored solution, dental impression mouth piece tray, instruction booklet and shade whitening comparison chart. This free trial kit is yours to keep. You will also receive a complete program full tooth whitening kit.
We'll enter you into our IvoryWhite ConstantDazzler program. With the ConstantDazzler program you'll get a Monthly Maintenance professional-level dental syringe of IvoryWhite whitening solution to maintain your brand new, brilliant white smile. Eight (8) days from the date of order processing, unless you decide to take an action to cancel (by calling our customer service center at 1-800-964-4593 (International Customers please dial 00-1-303-218-6629) or www.ivorywhite.com), we'll conveniently bill your credit card $78.41 for the full 30 day tooth whitening Complete Program. Plus, you'll also get two (2) more syringes of professional-level dental syringe of IvoryWhite whitening solution about every 30 days to share with Friends and Family to put them on a path to a brilliant, healthy, white smile. All this at the same monthly in-home price you paid for the original full tooth whitening Complete Program plus $5.95(UK customers add 5.75) in shipping, conveniently billed to your credit card.

You'll discover that the IvoryWhite solution will quickly and safely start whitening your teeth to the brightness you desire and you'll enjoy smiling again!
Of course, you can also cancel any time after you receive your special offer shipment or any subsequent shipments by calling customer service at 1-800-964-4593 (International Customers please dial 00-1-303-218-6629) or by visiting the Easy Cancel link on our website. If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to assure you will not be billed (please see our no-hassle product return policy below for details) for the Complete Program. Return shipping for the product is the responsibility of the customer.
By clicking on the box or button at the time of order and accepting the How The Offer Works conditions, you are providing an electronic authorization of a charge to your credit or debit card under the Electronic Funds Transfer act.
Every day thousands of IvoryWhite customers use our product, and quickly attain that clean, attractive, bright smile they deserve.
It's quick, easy and SAFE to order. Just fill out the online Order Form and your IvoryWhite solution will be on the way.
We reserve the right to lower the price of the monthly supply in the trial shipment or subsequent shipment orders in the ConstantDazzler program, provided we notify you via email of a price change.
Ivory White's No-Hassle Product Return Policy
You can cancel in these easy ways; go to www.IvoryWhite.com and click on the Easy Cancel Button at the top of the page or call our customer service center at 1-800-964-4593 (International Customers please dial 00-1-303-218-6629). We are open 24 Hours / 7 Days a Week .
If you cancel during the Free Trial introduction offer, you will be given 15 days from the day you cancel to return the unopened, unused Complete Program portion of the whitening program (the two unused syringes in the Complete Program box) in order to ensure you will not be billed for the Complete Program. If you return the Complete Program and it is unopened with its seal intact and in good, marketable condition without package blemishes, you will not be charged for the product.
For subsequent shipments in the ConstantDazzler program, you may only return the most recent complete shipment for credit. We do not charge a restocking fee. As long as the product is unopened with its seal intact and in good, marketable condition without package blemishes, you will be refunded the complete amount you were charged for the product. If the product needs to be either destroyed (seal or packaging was broken or torn) or repackaged (it is returned in a non-marketable condition), then a $19.60 destruction/repackaging fee will be charged to your credit card.
To receive a refund for a returned product from an ongoing product shipment (not a Free Trial shipment), you must request an RMA (Returned Merchandise Authorization Number) within 30 days of the last shipment and this RMA must be written on the package in order for credit to be issued. All shipping charges are the responsibility of the customer. Although you can return product from an ongoing ConstantDazzler shipment, you cannot return product from the Free Trial once the Free Trial has elapsed and you have been billed for the product.
Customers purchasing IvoryWhite through an incentive web site (qualifying for, as an example, a Free IPOD through a third party advertiser) and initiating a cancel before the initial product shipment has been received by the customer will result in disqualification for your free gift.
If you have any questions about our policy, please email us at http://us.mc1126.mail.yahoo.com/mc/compose?to=customerservice@ivorywhite.com. We will get back to you within one business day.
Terms and Conditions for Using the Information On This Site
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS SITE.
Terms of Using This Site
This web site is owned and operated by IvoryWhite and contains material, which is derived in whole or in part by IvoryWhite and its partners and manufacturers. The following are terms of a legal agreement between you, the user of the website, and IvoryWhite.
By accessing, browsing and/or using this site, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this Site. The material provided on this Site is protected by law, including, but not limited to, United States Copyright law, State of Colorado Law, and international treaties.
Copyright
All Web site design, text, graphics, the selection and arrangement thereof, and all software Copyright 2009 , IvoryWhite. ALL RIGHTS RESERVED. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with IvoryWhite, using this Web site as a shopping vehicle, and for purposes of consulting with a health care practitioner. Any other use of materials on this Web site-including reproduction for purposes other than noted above, modification, distribution, or replication-without the prior written permission of IvoryWhite is strictly prohibited.
Trademark
IvoryWhite web pages, and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of IvoryWhite. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.
Disclaimer
IvoryWhite IS PROVIDING THIS SITE AND ITS CONTENTS ON AN "AS IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH RESPECT TO THIS SITE OR ITS CONTENTS. IvoryWhite DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, IvoryWhite DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.
Warranties
IvoryWhite does not provide any warranties on products. Some states do not allow the exclusion or limitation of incidental or consequential damages or exclusions or limitations on the duration of implied warranties or conditions, so the above limitations or exclusions may not apply to you.
Limitation of Liability: Purchase and Use of Products
IvoryWhite shall have no liability to you as a publisher of information, or reseller of any products or vendor services, including, without limitation, any liability for any defective products.

IvoryWhite MAKES NO WARRANTY, EXPRESS OR IMPLIED, WITH RESPECT TO ANY PRODUCTS OR SERVICES SOLD, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
Warning
We will try to place the proper warnings and product interactions throughout this web site, but inevitably we will fail to cover all subject matter. That is why it is imperative that you speak with your dental and primary health care practitioner before buying or using products sold by IvoryWhite or any other company. Each person is different, and the way each person reacts to a particular product may be significantly different from each another. YOU SHOULD ALWAYS SEEK THE ADVICE OF A DENTAL PRACTITIONER BEFORE USING ANY TOOTH WHITENING PRODUCT AND YOU SHOULD ALWAYS INFORM YOUR PHARMACY AND PHYSICIAN OF ITS USE.
Use of this Site
Except as specifically stated on this site, neither IvoryWhite nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of damage to property and claims of third parties.

We do not warrant and shall have no liability regarding information provided in this site regarding recommendations for any and all dental health purposes.
SMS, Wireless and Other Mobile Offerings
Some of the services that we provide will result in sending an SMS, wireless or other mobile offering to your cell phone. These should be obvious in the context of the offering at the time you sign up. By signing up, you are agreeing to receive these mobile offerings. You understand that your wireless carrier's standard rates apply to these messages. To unsubscribe or discontinue SMS messages, send "STOP", "END", "QUIT" to the SMS text message you have received. This process impacts only the future delivery of the particular SMS message offering, so you must send that message for each offering. This will not affect offerings sent on behalf of third parties.
Other
This agreement shall be governed by and construed in accordance with the laws of the State of Colorado without regard to choice of law rules. If any provision of this agreement shall be unlawful, void, of for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between the parties relating to the subject matter herein and shall not be modified except in writing, signed by both parties.
Contacting the Web Site
If you have any questions about the practices of this site or your dealings with this Web site, you can contact http://us.mc1126.mail.yahoo.com/mc/compose?to=customerservice@ivorywhite.com or call us Toll Free at 1-800-964-4593 (International Customers please dial 00-1-303-218-6629) with any suggestions! Our Customer Service Team is available 24 Hours / 7 Days a Week .

_____________________________________________________________________


 



Ivory White Cancellation Notice


Tuesday, December 8, 2009 5:00 PM




From:


Add sender to Contacts




This email is being sent to confirm that your account has been cancelled.  You will not receive any other shipments or charges.

If you wish to place an order with us in the future, or if you need further assistance, please contact our Customer Service Team.  We'll be happy to assist you in any way we can.

Thank you,

Ivory White Customer Service Team
24 hours a day, 7 days a week
1-800-964-4593 (US Only)


 

 

 

__________________________________________________________________________


RE: Refund: RMA needed


Wednesday, December 9, 2009 11:17 AM




From:


Add sender to Contacts



,




Thank you for contacting Ivory White. We have reviewed your account and at this time your account has been cancelled as of 12/8/09 and unfortunately you are not eligible for a return or refund as the trial period has expired. If you have further questions, please call our customer service department, Mon-Fri, 8am to 5pm (MST) at 800-964-4593 and we will be happy to assist you.


 


Thank you,


Sarah


Email Support Specialist


Ivory White


Customer Service


 


 








Sent: Tuesday, December 08, 2009 2:56 PM
To: customerservice@ivorywhite.com
Subject: Refund: RMA needed


 







I am very unhappy that you have taken advantage of me.  I have not opened the product and want a RMA to return these unopened and unused products.  If your business can't deal with people ethically, you should not be in business. 
I spoke with a Terry and Devin, who were rude and told me I can not return or get a refund. 



I did not authorize any payment on my credit card except for the $1. trial.  Who must I speak with so I can return these items and get my money back? 


 



 

This report was posted on Ripoff Report on 12/09/2009 10:03 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ivory-White-Boulder-Colorado/internet/Ivory-White-Boulder-Colorado-Free-trial-CAUTION-EVERYONE-Internet-536471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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