- Report: #832658
Report - Rebuttal - Arbitrate
Complaint Review: Ivory White
Ivory White6380 west 54th ave ste 200 Arvada, Colorado United States of America
Ivory White Rham always answers the phone I ordered a trial version of Ivory White due to a TELEVISION ADD! When I called to place my order I was asked if I wanted to be a member of some program that they were offering. I promptly told them Arvada, Colorado
TRIAL OFFER! I repeated my intentions a number of times for emphasis! Each call was supposedly recorded! They debited my account twice that day, one time for $1.03 and again for $3.87, (an unauthorized amount). I received the package and days later they debited my account again for $78.41 which was most definitely unexpected and unauthorized as their offer declared that you will be expected to make a one time payment of $1.03 for shipping and handling with no further obligations. I was told when I called them that I was not eligible for a refund because I did not call them in time to cancel the membership before the end of some 30 day period! I never agreed to any membership and I explained my situation and declared that I am an individual who relies on a small disability check each month for survival.
These small amounts of money are not infinitesimal to me but rather of great need, yet they refused to refund my Money, and they refused to admit to recording the calls, nor would they seek to listen to the recordings as proof of my claim! The most unreal part of it all is that Chase Bank was on their side and refused to process my claim. That ill gotten gain will not bless their business!
This report was posted on Ripoff Report on 02/02/2012 03:09 AM and is a permanent record located here: http://www.ripoffreport.com/r/Ivory-White/Arvada-Colorado-80202/Ivory-White-Rham-always-answers-the-phone-I-ordered-a-trial-version-of-Ivory-White-due-to-832658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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