• Report: #970689

Complaint Review: Ivory White

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  • Submitted: Sat, November 17, 2012
  • Updated: Sun, November 18, 2012

  • Reported By: zlloyd — Norfolk Virginia USA
Ivory White
Boulder, Colorado United States of America

Ivory White Trial was over before product arrived, and $7841 was taken from my account. Boulder, Colorado

*Author of original report: 14 Days??

*Consumer Comment: if you can't help kenny

*Consumer Comment: I know this is too late to help you, but...

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I signed up for a "Free Trial" supposedly with Ivory White, as a part of a series of surveys that I had to fill out for something else. The cost was $1.00 for shipping and handling, and I was entered into a 7-day free, use before you buy trial with them. About a week later, I received the product in the mail, it was a tooth whitening kit, and some kind of berry dietary supplement pills. The next day, I check my account, and see that they have taken almost $80 from me for this junk, that I did not need. So, I call them, and ask what is happening, and am told that my trial had expired and I was charged for the full price of the product!! Eighty dollars?? For tooth whitening and some diet pills?? REALLY?? Ouch, that is extreme, and I was informed that the product cannot be returned for a refund after the trial period had expired.... I never got to try out the product at all, because the trial period was SO short, that by the time the mail arrived, it was expired!! Stay away from this company, they sell a horribly overpriced product, and don't be fooled by the word FREE like I was, it is NOT FREE, it is $78.41, and there is NO REFUNDS once they have your money!!

This report was posted on Ripoff Report on 11/17/2012 02:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ivory-White/Boulder-Colorado-80301/Ivory-White-Trial-was-over-before-product-arrived-and-7841-was-taken-from-my-account-B-970689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

14 Days??

AUTHOR: zlloyd - (USA)

Did you say 14 days?? Because my trial only lasted 7 days, and they charged me.... I thought that was a little short, being that you had to wait almost that long before the product arrived in the postal mail, but that is what it was. Almost the same day that the so called "trial product" arrived in the mail, they had already charged my account $78.41, and when I called they said the product was non0refundable once the trial period was ended. I didn't have anywhere near 14 days to cancel, they were into me in a week's time!!

Also, I stand by my initial claim that they sell highly overpriced goods, I mean 78 bucks for tooth whitener, and you say that is some kind of discount??!! You can just buy a tube of Topol, for $3.00, and get basically the same thing. I know, my father smoked his whole life, and had MAD Topol, and it worked like bleach for his teeth. Even smoking like a chimney, which he DID, his teeth were white, and healthy looking, always. Anyway, even if it was a short trial, I could have accepted that had it not been 80 dollars for that junk they mailed me, and that wasn't even free shipping, the mailing was an extra 4 or 5 dollars too.... COME ON
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#2 Consumer Comment

if you can't help kenny

AUTHOR: The Outlaw Josey Wales - (United States of America)

why rebutt???? take stacie out to dinner and give the world a night free from your worthless rebutts
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#3 Consumer Comment

I know this is too late to help you, but...

AUTHOR: Ken - (USA)

I found this on their "Try it Now" order page link...

SUMMARY OF TRIAL REQUIREMENTS: Trial Offer Terms and Conditions: 1.You must be 18 years old or older to participate in this Trial Offer. 2.You must use your own credit card or debit card. 3.Start your Trial Offer now to receive a trial
supply of IvoryWhite. You simply invest $1.00, plus a S & P fee of up to $3.87, to evaluate this great teeth whitening product for yourself. 4.Your credit card will be charged the selected S&P charge above. 5.If IvoryWhite is not right for you, call 1-800-964-4593 within 14 days from your order date to cancel your trial and you owe nothing more. 6.By participating in the Trial
Offer, you are getting the rate of $78.41 a discount of 40% off of the normal retail price and you will be responsible for taking affirmative action during the Trial Offer period to avoid further charges outlined in How the Offer Works. 7.By clicking on the box or button at the time of order, you are agreeing to the terms and conditions in How the Offer Works.
8.You may call 1-800-964-4593 anytime to contact customer service regarding your shipment.

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