- Report: #58990
Report - Rebuttal - Arbitrate
Complaint Review: J D Marvel Products Inc.
J D Marvel Products Inc.Dept 721-109, Box 3270 Champlain, New York U.S.A.
JD Marvel Products Inc. ripoff I was charged, but they didn't deliver. Champlain New York
*Author of original report: contacted my credit card company and asked them to flag my account
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After numerous busy signals I was finally able to get through to a customer service rep who told me my order had been mailed on April 22. I am still waiting. I was able to get through on May 29, again after numerous busy signals and told them I wanted my money back. I was informed that they would contact me on June 11 to see if my order had arrived.
Unfortunately, I found a website entitled Complaints.com and this company has numerous complaints against them, mostly for merchandise that was never delivered and refunds that were never refunded. Their ad was in our Sunday newspaper magazine and I intend to contact their advertising dept and ask them to please not accept anymore advertisements from these people.
When you call you get a run-around from the customer service reps. Their website is supposedly in the process of being updated, but there's no point in trying to contact these people. They don't answer emails.
This report was posted on Ripoff Report on 05/30/2003 01:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/J-D-Marvel-Products-Inc/Champlain-New-York-12919/JD-Marvel-Products-Inc-ripoff-I-was-charged-but-they-didnt-deliver-Champlain-New-York-58990. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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