My story appears to be familiar to the others posted!! My Fiance owed the IRS money, and tried desperately to pay it. Time and time again we were told, "It is not a large enough amount for the IRS to go after". Wrong answer, they attached his pay and left him to live on $150.00 a week. They also placed a lien on our home!
He went to J K Harris in Hartford, CT because they advertised "Tax problems - Pay pennies on the dollar, we can help". He had to pay $850.00 that day, and sign a contract to pay $140.00 a month for the next year. The first priority was to remove the "attachment" to his pay because he could not survive on that kind of money. The response was no problem; it will take a week and be over!
What a bunch of nonsense. Day after day, call after call, week after week he received his $150.00 a week, and J K Harris evidently fell off the face of the earth. We called and called leaving 20 - 25 messages. We would leave all of the information, and three phones numbers to call us back. They would call one number and leave the message to call them back. I waited 17 minutes today!! I also have to date, twelve different phone numbers to call.
When the representative actually talked to me today, she was extremely defensive, stating they did all they could to help us. They also stated they called us many times. I explained that I went to the web site thinking I could get through to J K Harris faster, and I found all these "Rip-off Reports" instead. She stated it could not be their Company, and I was mistaken. She stated all of their customers are happy!
I explained I wanted my money refunded from J K Harris, and I would not be paying another nickel. She said, I doubt you will get it back, but put it in writing and send it in".
I also mentioned my frustration with doing all of the work ourselves. We went to the IRS, we retrieved total amount due, we took out the loan, and we paid in full and no longer have his pay attached or a lien on our home! Why would I pay J K Harris for this? She responded with, "Hey, we told you not to call the IRS, and you did it anyway, that is not our problem". I responded with, we did this because you were not doing what you were being paid to do!
Needless to say, this Company is a complete rip-off, false advertising, lack Customer Service, and they charge you money for all that too! If you have tax problems, call the IRS and figure it out yourself. If you can afford a lawyer, they can and will help you!
West Hartford, Connecticut