• Report: #546127

Complaint Review: J & T Crova Towing Inc

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  • Submitted: Mon, December 28, 2009
  • Updated: Mon, December 28, 2009

  • Reported By: Pamela — Detroit Michigan U.S.A.
J & T Crova Towing Inc
287 Industrial Park Drive Belleville, Michigan United States of America

J & T Crova Towing Inc No receipts, incomplete receipts when requested, made up prices, very rude staff Belleville, Michigan

*Consumer Comment: I'm really confused...

*Author of original report: Hanging up on a customer??

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After an accident on 12/25, J & T was called to tow the car. When asked if I could pick up my car that day, I was told the lot was closed for pick up. Tow ins only. The lady quoted me $178 to get the car out and told me it was cash only. By the next day, the total was $351. Towing was $105 of that. I was not able to tow my car out with my AAA membership because the manager or spokesperson that day said AAA wouldn't tow a car without valid plates and insurance. We had valid plates and AAA has towed a car before that was sitting for a long time that hadn't been insured in a year. When I told him that, he flipped out and said he's been a AAA driver for years and would tell AAA up front that the car was in an impound lot and had no insurance. I said this wasn't an impound case, our car went in the ditch and MI State Police didn't feel like waiting on AAA to get the car out. He said I'd have to pay $55 to tow it home plus a dollar amount per mile and walked out. The receptionist couldn't remember what number he quoted and charged us $50 flat to tow. I asked for a receipt. She said the driver would give it to me. I asked the driver and he said she was supposed to give it to me. So, I had to drive back there to get the receipt. She wrote it for the $50 but didn't fill out any of the bill to information so it's useless to use for reimbursement. This could be anyone's bill. This staff was unbelievably rude and difficult. I don't think they have any standards when it comes to fees for towing. They seem to make it up on the fly. It's pretty sad that they take advantage of people in a trying situation to begin with.

This report was posted on Ripoff Report on 12/28/2009 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/J-T-Crova-Towing-Inc/Belleville-Michigan-48111/J-T-Crova-Towing-Inc-No-receipts-incomplete-receipts-when-requested-made-up-prices-v-546127. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

I'm really confused...

AUTHOR: Robert - (U.S.A.)

They said that AAA won't cover the tow because because it didn't have valid plates or insurance.  Now you claim it had valid plates but don't seem to deny that it didn't have insurance.

So the question is if there is no insurance,which in most states is illegal to drive a vehicle with no insurance, how did it end up in a ditch?

If this car was in a ditch, it does not sound like it was blocking traffic.  If that is the case why did the State Police need to stay? 

Then after all of this and you needed to tow it home, why didn't you call AAA at that point instead of paying $50?  If you have proof of registration and it really was insured it does not matter what he tells them, because YOU have the proof.  Because if MI is anything like CA you need to have a copy of your registration and insurance with the vehicle.  So it wouldn't be like you "left it at home". 

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#2 Author of original report

Hanging up on a customer??

AUTHOR: Pamela - (U.S.A.)

As a follow up per the above story, I called to have my receipt filled out the correct way and the lady asked if I am the one that was complaining. I said yes. This was the worse customer service experience I've ever had. She said I'll show you worse and hung up. I called back and asked for the receipt once more. Unbelievable that this can be a real business.
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