- Report: #476002
Report - Rebuttal - Arbitrate
Complaint Review: J2 *EFAX PLUS SERVICE 323-817-3205
J2 *EFAX PLUS SERVICE 323-817-32056922 Hollywood Blvd # 500 Los Angeles,, California U.S.A.
J2 *EFAX PLUS SERVICE 323-817-3205 FRADULENTLY CHARGED MY CREDIT CARD - I MADE NO PURCHASE & HAD NO CONTACT WITH THEM Los Angeles California
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First a $179.50 charge to "J2 *EFAX PLUS SERVICE"
Then a $19.95 charge to "J2 *ONEBOX CALLSCIENCE"
Other charges ramged from 5 cents to over $3,000.
All appeared within a few days of each other, so obviously account number was stolen somewhere and J2 is involved.
I called the number listed on my statement with EFAX- 323-817-3205. It sounded like it was picked up by someone from a call center in India who barely understood me. She put me on hold and no one ever picked up.
I called the number listed on my statement with the ONEBOX - 800-669-5400
and after a lot of phone options selected "sales" & spoke to a young man who did not identify himself and sounded confused. I asked what products or services they sold, he said "Oh, a LOT." I asked well can you tell me your top two sellers?. He said, "Efax & Onebox."
When I told him my credit card number had been stolen and that both those compaies names were fraudulently appearing on my account, he said he would transfer me to someone who could help. I listened to music for 10 minutes and no one ever picked up.
I called back and the same young man answered and said they were "publicly traded and a member of the BBB" I told him to see this site. He said he would again transfer me "to someone who could fix the transaction in error".
This time a woman answered and wanted my CC to look into it. Since I had already closed the account, I gave it to her. I all fairness, I was given the name and email of the person who used my CC number to purchase these services and I will turn that over to my cc company.
This report was posted on Ripoff Report on 08/03/2009 12:15 PM and is a permanent record located here: http://www.ripoffreport.com/r/J2-EFAX-PLUS-SERVICE-323-817-3205/-Los-Angeles-California-90028-6125/J2-EFAX-PLUS-SERVICE-323-817-3205-FRADULENTLY-CHARGED-MY-CREDIT-CARD-I-MADE-NO-PURCHAS-476002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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