• Report: #1011474

Complaint Review: J2 Global Communications (eFax)

  • Submitted: Sat, February 09, 2013
  • Updated: Sat, February 09, 2013

  • Reported By: D Figueroa — Riverside California United States of America
J2 Global Communications (eFax)
Internet United States of America

J2 Global Communications (eFax) eFax efax, free trial, fraud Internet

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I signed up for their 30-day free trial. It was supposed to be free for the first 30 days and the $10 activation fee would be waived.  They would process a $1.00 fee on the credit only to make sure it was valid, then after 30-days the $16.95 fee would be charged.  Unbeknownst to me, they not only charged the $1.00, but they also charged a fee of $26.95.  This fee caused my account to be overdrawn and was charged a $34 fee from my bank.  I called eFax and after speaking to two different agents, they agreed to refund the $26.95 only after I sent them the link where I saw the 30 day free trial.  They would not reimburse me for the $34 fee as it was not their fee.  They advised me that I should have had the money in the account even though it was a 30-day free trial.  After asking the agent, Asim, to provide me documentation where it states that I had to have the money in my account during the 30-day trial period, he then said he would file a report but I would have to email him a copy of my bank statement that shows the bank fee.  That's where it is at now.  I am wondering how many more people is this happening to that they aren't getting their money back and just not fighting it.  I wish there was an attorney that would take on this class-action suit.  They even advised me that no one has called in at all to complain about the 30-day trial.

This report was posted on Ripoff Report on 02/09/2013 02:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/J2-Global-Communications-eFax/internet/J2-Global-Communications-eFax-eFax-efax-free-trial-fraud-Internet-1011474. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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