- Report: #221176
Report - Rebuttal - Arbitrate
Complaint Review: JAB Ventures - Leanlife - ECurves
JAB Ventures - Leanlife - ECurvesPO Box 125 Draper, Utah U.S.A.
INVESTIGATION: Jab Ventures dedicated to 100% customer satisfaction, Crush LLC, JAB Ventures, and TMP Nevada instituted a "No Questions Asked" refund policy. If a Crush LLC, JAB Ventures, or TMP Nevada customer is unhappy for any reason with a product sold by them, they will make a complete and full refund. Sandy Utah
*UPDATE: Rip-off Report Investigation ..Crush LLC, JAB Ventures, TMP Nevada get a POSITIVE rating in customer service & product quality assurance. Commitment to Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. "No Questions Asked" Refund Policy.
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Positive Rating and Recognition has been given Brailow, the top executive at Crush LLC, JAB Ventures, and TMP Nevada for its Commitment to Excellence in customer service.
Through Rip-off Report's investigation of Crush LLC, JAB Ventures, and TMP Nevada, we have discovered that these firms are completely focused on helping their customers achieve their health and wellness goals through the use of some of the best natural supplements and customer service programs in the industry.
According to Jason Brailow, the top executive at Crush LLC, JAB Ventures, and TMP Nevada, "Our corporate philosophy is based upon the premise that we are most successful when we help our customers achieve their desired goals. Some of our customers are focused on weight loss, while others want to improve their appearance. Still others want to enhance their overall strength and vitality. Regardless, we are absolutely dedicated to making sure that we provide them with the best products and results possible, and that includes having the best service in the entire supplements industry."
Rip-off Report has confirmed that Crush LLC, JAB Ventures, and TMP Nevada take a business approach dedicated to delivering the best products and customer service in their marketplace. Crush LLC, JAB Ventures, and TMP Nevada are also continually working to innovatively improve their quality operational processes, as well as their client and employee relations. Most importantly, Rip-off Report was pleased to learn that the company's past and current focus has been its complete and total commitment toward to achieving 100% client satisfaction.
This dedication to customer satisfaction is best showcased through their recent adoption of a "No Questions Asked" Refund Policy for any customer who requests such a refund. In fact, Rip-off Report has also learned that Crush LLC, JAB Ventures, and TMP Nevada work very closely with the Better Business Bureaus around the U.S., as well as the Division of Consumer Protection in their home states, to ensure that all customer concerns are addressed as quickly and completely as possible.
In summary, after our investigation (which included discussions with the Senior Management of Crush LLC, JAB Ventures, and TMP Nevada), Rip-off Report is convinced that the companies are completely committed to delivering the best quality products and services in the natural supplements industry -- a commitment designed to produce total client satisfaction.
Read more about Jason Brailow, the top executive at Crush LLC, JAB Ventures, and TMP Nevada Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
JAB Ventures - Leanlife - ECurves Agreed to 14-day Trial, 4 months later charged $99.90, later charged $28.97. Removed from credit card, then recharged! ripoff Draper Utah *EDitor's Suggestions on how to get your money back into your bank account!
I received an email that I had won a big screen TV, just click on this link to claim your prize. When I clicked on the link, I was told I had to complete 3 offers in order to receive my TV. I looked for the freebies first and then the least expensive offers. While completing 3 offers, I agreed to a LeanLife PM 14-day trial product in November 2005 and my credit card was charged $6.95 on my December statement as agreed. When the product arrived, there was no invoice, phone number, etc. to respond to this trial.
I thought I was safe when I received nothing else from them for 4 months. I felt they accepted the fact their product did not impress.
Four months later in March 2006 I was charged $99.90 on my credit card statement. I had not even received any more of their product at this point. If I had agreed to their memebership, I would have been taking this product daily. I contacted Aspire Card Dispute Resolution by phone and by mailing their dispute form to them. I also emailed them telling them I would never have agreed to a $100 diet product (especially one that did nothing for me).
Shortly thereafter, I received a pkg. in the mail, marked in Sharpie "Return to Sender - Not Ordered - Cancel" and put it back in the mailbox immediately. So I even returned the product!
My April statement showed a charge of $28.97 by ECurves. I had never heard of them let alone received anything from them. I phoned Aspire Card and was told to contact them by the phone number on my statement (888-255-0054). When I called to say I did not authorize this charge, I was given another number to call (866-370-7211) who told me to call the first number. They sent me back and forth for 2 hours before acknowledging who they were and that they were affiliated.
They claim I had agreed to a membership when I ordered the trial of Leanlife and that I agreed to ECurves membership when I did this. They indicated they had closed my Leanlife membership on 3/21 but did not charge for ECurves until 3/22 - after cancellation! I continued to write, email, fax until finally:
The charges were finally removed from my account 5/15 ($99.90) and 6/29 ($28.97) so I thought all was clear. Suddenly $98.97 was charged by Leanlife Again on my August statement and I began the dispute process all over again. I fear being recharged for ECurves and any other product they market.
Nov. 17, 2006 - a year later I am still disputing this charge with no progress being made. I am also not sure what kind of interest they have cost me by adding to my credit card balance and doubt I will be reimbursed for that. This has gone on for a year which means the interest has been accumulating for most of a year as well! Will this ever be over?
I have decided to write Aspire, their corporate office AND the BBB and FTC this time as well as file on this website. Please pray I get reimbursed all charges that have resulted from a 14-day sample.
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
Don't let them get away with it.
Make sure they make the Rip-off Report!
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CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
This report was posted on Ripoff Report on 11/17/2006 11:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/JAB-Ventures-Leanlife-ECurves/Draper-Utah-84020/INVESTIGATION-Jab-Ventures-dedicated-to-100-customer-satisfaction-Crush-LLC-JAB-Ventur-221176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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