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  • Report: #1018217

Complaint Review: JAM Enterprise

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  • Submitted: Thu, February 21, 2013
  • Updated: Sat, May 03, 2014

  • Reported By: Steve — Park Ridge Illinois United States of America
JAM Enterprise
Internet United States of America

JAM Enterprise Digital Cable Today Sold a digital cable box, that Comcast will not allow on Comcast Network , Internet

*REBUTTAL Owner of company: COMPANY IS OUT OF BUSINESS

*REBUTTAL Owner of company: COMCAST WILL NOT ALLOW A BOX SOLD BY JAM ENTERPRISES ON THEIR SYSTEM

*REBUTTAL Owner of company: his name is jeff davis not jay

*REBUTTAL Individual responds: YOUR FULL OF IT STEVE. OUR DIGITAL CONVERTERS DO WORK WHEN LEGALY ACTIVATED AND FULLY BACKED BY THE FCC CABLE CARD ENFORCEMENT AGENCY.

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I am a cable TV subscriber to Comcast, and looking for ways to decrease my monthly bill.  JAM Enterprise, states that, consumers can eliminate the monthly Digital Cable Box rental fees, by buying a Digital Cable Box from them.  Comcast will allow me to install a cable card in the cable box, but they will not register the box to the Comcast network.  I can receive
partial cable, but cannot receive two-way communication with the Comcast network, meaning:

1.       Cannot receive On-Demand

2.       Cannot use any Comcast service that requires two-way communications

3.       Comcast still charges a monthly fee for the cable outlet

A Comcast Installer also told me,that in the next few months, all Digital Cable boxes will be obsolete, as
Comcast upgrades the network.  This will require new Comcast leased devices on the network.  I want to return my cable box for a full refund, but JAM will not return my calls, or emails.

This report was posted on Ripoff Report on 02/21/2013 04:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/JAM-Enterprise/internet/JAM-Enterprise-Digital-Cable-Today-Sold-a-digital-cable-box-that-Comcast-will-not-allow-o-1018217. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 0Consumer 4Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

COMPANY IS OUT OF BUSINESS

AUTHOR: NEWS UPDATE - ()

The company went out of business mid march

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#2 REBUTTAL Owner of company

COMCAST WILL NOT ALLOW A BOX SOLD BY JAM ENTERPRISES ON THEIR SYSTEM

AUTHOR: Straight Talk - ()

STRAIGHT TALK: Go to forums.comcast.com and read the 14 postings indicating that if you subscribe to Comcast you will not be able to use the junk box sold by Jam Enterprises on their system.

YOU HAVE BEEN WARNED!!!!!

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#3 REBUTTAL Owner of company

his name is jeff davis not jay

AUTHOR: ripoff in michigan - ()

these letters are made up

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#4 REBUTTAL Individual responds

YOUR FULL OF IT STEVE. OUR DIGITAL CONVERTERS DO WORK WHEN LEGALY ACTIVATED AND FULLY BACKED BY THE FCC CABLE CARD ENFORCEMENT AGENCY.

AUTHOR: James Kilconey - ()

 We have never sold a digital converter that works out of the shipping container.

These units are rated as "Plug & Play" by the FCC.

As long as you have legit cable service the cable card is paired to the host & data #'s of the converter, then paired and activated by the customers service provider. Nothing clever about this.

This customer either did not follow the plug & play steps or could not because he was a "POLE CLIMBER" cable theif without a legal service hook up.

As far as our legit cable subscribing customers they have their digital converters up and running in less than 10 minutes.

Now if this customer was legit we could have helped.

Here are several customers who purchased from us. None of thses customers had working digital converters until we assisted with our tech support and sometimes the assistance of the FCC enforcement agency.
 
 
I picked out the hard activation to show we not only provide guaranteed product but excellent customer support.
Most activation/pairing takes less than 10 minutes
 
#1. This customer sent his testimonial to the Colorado BBB & a copy to us
I'm sending this e-mail since there is no place on your website to make a positive comment about a company…only a complaint.  I did business with the subject company under their name of justaboutsavingmoney.com, aka JAM Enterprises.  They are physically located in Englewood, CO.  I ordered two DVR's from them a few months apart.  Both of them arrived and worked exactly as they promised.  The PROBLEM was working with COMCAST!!  Jay Dee with justaboutsavingmoney worked with me to get everything set up, which was not an easy task, and not for the fainthearted.  I spent about eight hours on the phone and going to Comcast's offices.  Many of their employees said the DVRs wouldn’t work, but they actually DO WORK as required by the FCC.  When I set up my second DVR the process was easier, and more Comcast employees seemed to have been better trained.
 
I will admit that I was frustrated at times with my second DVR in that I didn't get phone calls returned as I would have liked.  However, I think they might be swamped with work.  I think they are being stonewalled to some degree by the cable service providers.
 
The bottom line is that my experience has been that their products work as advertised.  It just takes perseverance to get them set up.
 
Dave
Pacifica, CA
 
#2
Hi Jay, Just wanted to let you know all's well with my boxes. Very happy with them, even, was able to get Comcast in manila to activate the on demand feature for both of them, even use the M card that came with the last one. Just wanted to ask if you have any specials coming up in the future to please let me know, they don't have to a DVR since they would be just for the guest rooms. Just looking for a good price. If any thing comes up, please let me know. Thank for all your help, you customer service is excellent. (Mel) Borras 415 334-
 
 
#3
I received very good customer service with my cable box installation.  Jay was right there with me making multiple telephone calls and even staying on the line with Suddenlink and their friendly technician (Peggy).  After my picture was up and running Jay called me again to review all the features on the remote.  For my installation, a card was rented from Suddenlink at a cost of $2.89 per month.  Jay has agreed to reimburse me for the cost of this rental for one year.  I look forward to the telephone call from Jay when he can tell me that I will be able to use my own card, removing me from the rental obligation to the cable company.   For my purchase $175.00 including shipping, I now have all the features that a dvr has to offer and the convenience of Suddenlink's channel menu.  My cable bill is now @ $25.00 less per month so I will recoup my investment after about seven months with JAM's reimbursement check.  I want to thank JAM and everyone there for showing me how to save some money on my cable bill.     Dan
 
#4
Just wanted to thank Jay for all his help getting my Scientific Atlanta box going. It took some time and effort, but, it was worth it. I'll have to wait a little longer for it to pay for itself. I can live with that. The Cable company wasn't helpful in getting it to work and gave me a lot of lame explanations about how they couldn't activate the box and it had to be returned to the Mfg. for repair and "pairing up". Eventually Jay helped me. I got a cablecard from the provider installed it and called them to activate it. (After several calls to different "technical servers".) we finally got the card paired to the box and activated the box. Works great. A few days later my wife turned on our other box (rented from the cable provider and working fine for 5 years) and it displayed "this box is not authorized". Called their tech services, No help the first time, had to try a second time before I got a tech. that knew what she was doing. Had to re-authorize it. Everything is fine now. Looking forward to do more in the future with you guys. Thanks again. This is FYI no need to reply.
 
#5
 comments = I purchased a Motorola Set Top Cable Boxes and had great help activating it from Jay, we had a problem with  the card and also the box, but Jay immediately shipped a new box to me. He went out of his helping me activating the new BOX as soon as I received it. IM VERY HAPPY WITH THE SERVICE AND SOMETIME IT THE CABLE COMPANY THAT DONT HAVE PEOPLE WORKING THAT KNOW THEY ARE DOING REMOTE_HOST: 98.254.253.51
 
As discussed, this is to confirm that the DCX 3400 is up and running.  Also, to reiterate, Time Warner Cable is charging $3.00 for an M card in a "non primary unit".  Further, they gave me an MTR700 tuner unit that is supposed to allow access to VOD material.  Lastly, please take a moment to confirm the Motorola SD 70-200 unit is on its way. If you have any questions or need anymore info about what TimeWarner is doing here in So Cal, please let me know. Brian REMOTE_HOST: 76.175.135.116
 
#6
comments = Jay - I just wanted to let you know that I am up and running.  Thank you for all of your help.  Here is what happened.  After the box cycled through the activation, I still didn't have a picture.  So, I called back and they told me that the HD service needed to be set up on my specific "outlet" on my account.  Activation sent a signal to confirm that was my issue, (at that point, I got the video feed instantaneoulsy) but then I had to speak to someone in technical support who removed my old box and replaced it with the new card in the billing system and said that I was all set.  Thanks again, Sharon REMOTE_HOST: 98.250.79.104
 
#7
comments = Hey Jay, Thank you so much for helping me get my box from you folks up and running. I appreciate the time you took on the phone with me getting everything right! It was a pleasure doing business with you and look forward to talking to you in the future.Now if comcast was only as nice!! Send me a email at jwebxxxx@yahoo.com sometime and lets talk about other features you guys offer. Thanks, Jeff REMOTE_HOST: 71.192.129.194
 
 
 
#8
Hi Jay, I am ready to do the conference call with Comcast as we discussed to get my DVR's paired.  Please call me @ 510-471-xxxx.  We can do it tonight or tomorrow.  Just let me know what works for you. Thanks, Lina   =
 
#9
Subject: ready to order more devices
    Hi Jay,         I am ready to place another order for the rest of the TV's in my    house.  What are your thoughts on the wireless video senders vs    extra DVR's???  Please give me a call when you have a chance so that    I can place my order.         Lina =o}
 
 
#9
HI, JAY, I GOT THE CARD FROM VERIZON. HERE IS A COPY OF THE INVOICE AND INFORMATION FROM THE DCH 6416 MOTOROLA.   PLEASE GIVE ME CALL TOMORROW WHEN YOU GET A CHANCE, SO WE CAN GET THIS THING HOOKED UP, AND RUNNING.   THANKS, GREG 
 
 
#10
JAY, I JUST WANTED TO SAY, THANKS FOR BEING SO PATIENT, KNOWLEDGEABLE AND NICE.  WHEN YOU TOLD ME YOU WOULD CALL ME BACK AT A CERTAIN TIME, BINGO, THERE WAS YOUR CALL. AND YOU WALKED ME THROUGH ALL OF THE STEPS, AND VERY EASY AND GOOD INSTRUCTIONS, ON HOW TO GET MY  HDBOX UP AND RUNNING.    I DON'T KNOW WHY THESE CABLE COMPANIES ARE SO HARD TO WORK WITH SOME TIMES?   ALL WE ARE TRYING TO DO IS TO CONNECT UP OUR OWN EQUIPMENT INSTEAD OF HAVING TO RENT  EQUIPMENT AT THEIR OUTRAGEOUS PRICES.  WE ARE NOT TRYING TO DO ANYTHING ILLEGAL.   I JUST FEEL GOOD HAVING MY OWN EQUIPMENT TO USE, AND THIS BOX WILL PAY ITSELF OFF SHORTLY. AND DOWN THE ROAD I WILL SAVE MONEY OWNING MY OWN EQUIPMENT.   WITHOUT YOUR HELP, I DON'T KNOW WHAT I WOULD'VE DONE.   THANKS FOR BEING OUR ADVOCATE!!!!  
 
#10
Hello Jay:
 
I just wanted to tell you how satisfied I am with your efforts.  I initially ordered a plain old converter box from you.  I went to my local TimeWarner store and picked up a Cablecard and then you walked me through installation and even helped me with a conference call to get the thing set up with TimeWarner.  After I found that TimeWarner would cooperate, I made the plunge and ordered a dvr from you.  Once again you were really helpful getting me up and running.  Initially I called the cablecard setup phone number for TimeWarner but was given misinformation by them saying they couldn't help me because I have an unsupported box.  I knew something was wrong with this response since my box was a DCX3400, the very same one they are renting to me!  In anycase, I decided to call the regular customer service number and they were super cooperative and went ahead and authorized my new box after I gave them a couple of numbers from the unit.  If anyone else wants to buy from you that is in TimeWarner's Southern California area, I will be happy to vouch for you.
 
Once again, thank you for all your help,
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